Tài Khoản Khách
5 tháng năm, 2024
Service- In general, the service is excellent. The staff are approachable, friendly, helpful and reliable. In particular, Nikos and Katerina from the Reception. Aaron, the hotel’s golf buggy driver, who is always lively, happy and a good conversationist. Guest Relation Manager Stella, who always checked if everything is okay with us. Main Restaurant Manager Dimitris and the bartender in the Beach Bar. I had to go to hospital for two consecutive nights and the staff who were on duty that time assisted me and my husband with great care and concern. Cleanliness- The hotel grounds and communal areas area always clean. The landscape of the garden is beautifully surrounded with colourful flowering plants, exotic plants and bushes. The atmosphere of the hotel as a whole is relaxing, comfy and refreshing. Location- My husband and I love to stay away from crowded town so the location of the hotel suited us perfectly. In my opinion, everything you need is easily accessible within the hotel’s vicinity. There is a supermarket and rental shop for buggies, atv, car at the front of the hotel. The hotel’s beach is so lovely. We also loved walking around especially after having our meals. Rooms- We booked a family room although it was just me and my husband so we had plenty of space. The room is clean. The air conditioning units works well. The water pressure in the bathroom is superb. We didn’t particularly like the position of the water tap and shower in the bath but it is functional so it was okay. Some pillows in our room were a bit hard but some were soft so we used the soft ones. It would be nice to have a free drinking water in our fridge because water is like a basic need. We did receive this for free because of medical reason. Our room was at the end of the uphill part of the hotel so our Wifi Connection is a bit temperemental. It would be nice it this issue could be improved. The Wifi Connection in the main building where the reception is located is great though. Value- Based on our opinion and experience, our stay in this hotel was good value for the money we paid and we would recommend this hotel to our friends and family. Food- In our opinion, the food and drinks choices is adequately enough. The quality and taste is good. The buffet areas, glasses, cutleries and chinawares are always clean. Dimitris is always approachable, polite and helpful. For us, the greatest asset of this hotel are the staff. We are grateful for your service. We fell in love with Kos Island and Thank you Kouros Palace Hotel. Keep up the good work.
Dịch