Tài Khoản Khách
19 tháng năm, 2024
This hotel has the potential to be amazing and regardless of a few issues we still had a brilliant holiday The hotel itself is beautiful, it doesn’t look much from the outside, however the rooms are set out in blocks surrounded by well cared for landscaping and little cobbled paths. The layout of everything is perfect, reception at the front, followed by each room block and pools & restaurants slotted in between. The whole hotel is very clean and tidy and the staff really do a good job in keeping the standards up. The location isn’t bad, a bit run down probably as result of covid, but there are some new buildings in the area being worked on, so hopefully things are picking back up for Marmari, there are a handful of restaurants and shops within walking distance, the beach is a few minutes walk and there is a bus stop outside the hotel. The buses are not frequent and only take you into Kos Town but it’s a short journey and it’s only 2.30 each way The pools are situated through the grounds, 1 by reception which is very quiet, perfect for older guests, the largest pool is in the centre alongside 2 slides and a “hot tub”, the final pool is in the last block of rooms by the beach, this is more for people who are there to get married, but you can still use it. The only negative thing about the pools is that they are literally ice cold (no exaggeration) the lifeguards are amazing, constantly on guard, friendly. The rooms are very modern, we had a 2 bedroom apartment situated on the ground floor, great for kids and the pram, however not so great when you wake up to a mass of ants everywhere. We needed to contact reception on 3 occasions due to the ants, I suppose not the hotels fault, however on the 3rd occasion it took them a bit more persuading to get the cleaners to come in and spray to deter them. Really difficult issue with 2 small kids. Another issue we had was that our apartment door had no lock from the inside, when we questioned reception they said it would be a fire hazard with kids, which is bazar as we had other family staying in the normal rooms, which did have locks on their doors (many other families stayed in those rooms also) this resulted in us having to move a chair in front of the door every night, on the off chance our toddler decided to try and explore the grounds during the night - another issue we had with the door was that the key card mechanism within the door kept randomly deactivating, resulting in the door being able to be opened from the outside without a key, we had maintenance out very late at night and their fix was to slam the door repeatedly until the mechanism kicked back in, however when they left the mechanism deactivated again and it took my husband going to reception, getting the manager and showing her the door opening without a key to get them to take it seriously, this all being at about 11pm at night, and their only fix at that time was to move rooms which wasn’t an option with the kids asleep. The door wa
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