Tài Khoản Khách
25 tháng năm, 2024
My wife and I got married last week at the Atlantica Beach Hotel. The day itself was a 5 out of 5 star. The photographer was pricey but his photography skills were incredible. Evie was our wedding coordinator and she did a fantastic job and made our day even more special. 5 /5. It was the best day we could have ever asked for. When we first arrived at the hotel we were allegedly given an upgraded room, free of charge as we were getting married (how exciting!). Go to the room 562, it was the smallest room I’ve ever seen in an all-inclusive hotel. We had a tiny wardrobe that somehow had to fit a wedding dress in, let alone our normal holiday clothes. Our balcony had a table and two chairs but you had to climb over the table or move the chairs/table to actually get on the balcony. The steps to our room were fairly steep and we had 20+ plus for my wife to get down in a wedding dress. My mum and other guests at our wedding were about double the size. When I went to reception and said about this they refused to move us until 2 days time. Go back two days later, they didn’t have a room for us. After speaking with the Tui rep we eventually got a normal room. Still wasn’t great but it was a damn site better than the original one. Their excuse was that one of their reception managers quit on the day after we got there, not sure how that’s our problem. We did not feel special at all from the hotel management. Quite happy to take our money but didn’t look after us at all. The reception staff took the brunt of my frustration which I did apologise for as they were all amazing and friendly. Reception staff 5/5 Management 1/5. Every member of staff worked incredibly hard, from the pool bar staff, entertainment team, and bell boys. All were very welcoming. The entertainment team, Jaden, Sipho and Shayla were brilliant, had a good laugh and knew how to interact with the guests, 5 out of 5. Night entertainment The entertainment was very hit-and-miss. For kids, it was the same every night, for adults it was an hour of singing and dancing but felt very repetitive. Restaurants The normal buffet We were there for 11 nights, the food felt very samey and not much changed from night to night. They had themed nights but they changed a few dishes and that was about it. I’ve been to another Atlantica in Rhodes and they had a two-week meal plan which was great but here we felt that we were repeating quite a lot. 3/5 A la carte Italian The Italian restaurant is a buffet but it is different from the normal. Really good food 4/5 Ela’s greek We had our reception at Ela’s and the food was good. Would recommend the pork shank. Massive portion, wouldn’t recommend the chicken as the majority of our guests felt it was quite dry. The staff really looked after us and made our night very special. 4/5 Overall I would take offence if I was another 5-star resort looking at this one and having the same rating! 4 stars at best
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