Tài Khoản Khách
25 tháng năm, 2024
The staff are the friendliest I have ever encountered on holiday. From the moment we arrived to the moment we left we were made to feel welcomed and valued. The check in staff were prompt and helpful and actually left the desk to walk us to our room. The room itself was immaculate, clean, classy and with its own pool directly from our patio area, cleaning staff did a great job daily. Having visited many hotels over the years I can say I have never seen a manager so present than in this hotel. We would regularly see him speaking, laughing and ensuring guests were happy. It was obvious to watch the interaction between the staff and manager that he is respected and does a fantastic job. The hotel gave an olive oil tasting with its restaurant manager and head chef both of whom were very knowledgeable and friendly, we left with real knowledge and will now always buy Crete olive oil :)) We were also fortunate to enjoy the wine tasting at the hotel, the sommelier and Valentia (I think that is her name) were warm, engaging and professional. The hotel is on a stony beach with beautiful views but the beach was not used probably due to water being a little cold for the time of year. It is a 30 minute ride into Chania which is well worth a visit especially to the old harbour where we enjoyed dinner whilst watching the sunset. Lovely bars and shops to visit and if you have the opportunity visit the famous old olive tree. We walked from the hotel (approx 1 hr 40 mins) and you can enjoy a drink or ice cream from the cafe once there. All in all it was the staff that made this holiday exceptional, when we return to this beautiful island it will be to this hotel because of them. Thank you for looking after us so well.
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