FabHotel Azure Sky

I booked this place for a long stay with my family. There were many things which went wrong here, starting from the checkin process - you have to wait for a long time to get yourself checked in due to lack of employees. Also the entire process ran by them is manual. We paid the same amount for 2 rooms however one room was smaller than the other and did not have basic amenities like mini fridge, kettle, small table. Which was there in the other room. We had to constantly call the reception and ask them to send it over, after multiple requests they finally sent the kettle. Rest they chose to ignore. The bedsheet and towel was dirty (red stains all over the place). We said nothing which was our biggest mistake. We requested housekeeping and once it was done - we were surprised that they told us - "since you guys stained the bedsheet and towel (red stain that I mentioned) you'll have to pay 500 INR." The behaviour of the staff was poor. The way they put the allegation on us was very rude. When we told them that it was from the beginning they started ignoring us like we don't exist. I had never seen anyone from the hospitality business to behave like this. It was insulting to stand there and trying to talk to them and getting ignored flat on our faced. All they could tell us at the very end, talk to the manager. We then spoke to the manager, I wasn't surprised that he was rude too. He was simply putting the blame on us quoting " we don't provide stained linens to anyone". That very day we got a stained towel after housekeeping (image is attached). He was shook as he proved himself wrong. He continued to argue and said you'll have to pay since you did it, pointing to the lipstick I was wearing that day. The audacity was sky rocketing. We were adamant since we had not done anything wrong. After a long argument he said "please leave and relax in your room" and this he said only because 4-5 customers started listening to the conversation and realised that these guys are goons. What surprises me is that none of them don't know how to behave, they really need to learn basic etiquettes to run a hospitality business. They are looting people to get their crap hotel fixed. Now coming to the food, they don't serve good food, the chicken sandwich just had Mayo and some over chewy and stale chicken (refer to the image). Similarly the breakfast which was complimentary only had banana, bread, tea and either of poori sabji, omlette toast, veg sandwich (just Mayo again), noodles. The breakfast area had many flies and was very unhygienic. Cups had spiders. So if you don't look carefully you might end up in trouble. Please be sure before you invest your time and money here. After all this, we were super cautious that they might charge us for everything that's wrong in these rooms.

Very pathetic hotel... Receptionist and managers.. all are very rude... rooms were dirty... check in was superrrr duperrrrr slow.... Totally waste of time and money STAFFS DONT KNOW HOW TO BEHAVE.......

One of the best modern hotels with good staff and service,rooms were clean and food was good .what do u expect at this rate .Location is bekaar ruby and everything is accessible with meters and metro station coming up near by only .manager is very helpful person he really took good care

The worst hotel ever ị experienced We have 12 Rooms book there but the service was not at all professional no communication between staff as per there rule if 20 guest having breakfast they will suerve only 2 puri after that it will be on charbeble basis not fit for family guest at last we met Mr Bhattacharya Who is hotel Manager there I think he need more training this is not an compliant it’s suggestion please keep some educated Professional Manager there.