Ethnotel, Kolkata Airport

Các đánh giá Ethnotel, Kolkata Airport

Ethnotel, Kolkata Airport

71, Airport 2½ Gate, 1, Jessore Rd, Kolkata, West Bengal, 700081, IndiaXem thông tin khách sạn
Ethnotel, Kolkata Airport
Ethnotel, Kolkata AirportEthnotel, Kolkata AirportEthnotel, Kolkata Airport
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3.4/5
56 đánh giá
Đánh giá đã xác thực
Vị trí3.6
Trang thiết bị3.3
Dịch vụ3.4
Vệ sinh3.3
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Tất cả đánh giá(56)
Đánh giá tích cực(26)
Đánh giá có ảnh/video(2)
Vị trí tuyệt vời(1)
Đánh giá tiêu cực(13)
Lady Kwenadi
Phòng tiêu chuẩn - không hút thuốc
Lưu trú vào thg 12, 2024
Một mình
49 đánh giá
2.5/5
Đăng tải vào 29 thg 1, 2025
I recently stayed at Ethnotel Kolkata, expecting a comfortable experience due to its proximity to Netaji Subhas Chandra Bose International Airport, but unfortunately, my stay was disappointing. Rooms & Cleanliness: The biggest issue was the lack of cleanliness. The room felt dirty, with visible dust, stained linens, and an unpleasant odor. The bathroom was not properly cleaned, and there were signs of poor maintenance. Service & Staff: The staff was polite, but their responsiveness was slow. Housekeeping took too long to address cleanliness concerns, and overall service did not meet expectations. Dining Experience: The food was average, with limited options. Room service was slow, and the quality did not justify the price. Noise Levels: Being near the airport, the rooms were quite noisy, and the soundproofing was inadequate. It was difficult to get a peaceful rest. Overall Impression: While the hotel’s location is convenient, the dirty rooms and slow service made the stay uncomfortable. It needs better maintenance and improved service to justify its pricing. I wouldn’t recommend it unless cleanliness improves.
Dịch
Tài Khoản Khách
Phòng tiêu chuẩn - không hút thuốc
Lưu trú vào thg 10, 2024
Một mình
6 đánh giá
1.7/5
Đăng tải vào 19 thg 11, 2024
The Hotel cleanliness and service is terrible. When I enter the hotel the toilet was dirty with shits on the side. Beside my room was maintenance going on, the smell of the Glue for the carpet was so strong it was smoke in my room. My room was beside the main road, all night was sound of car passing by and also sunlight comes early as the window curtain does not stop the sunlight come inside.
Dịch
Hefang
Phòng tiêu chuẩn - không hút thuốc
Lưu trú vào thg 2, 2024
Người đi công tác
7 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 29 thg 4, 2024
Very nice hotel,it near the airport,but it is quite.I reach hotel very late for the next day fight. The room has big space and clean. Good service is as well
Dịch
Ruslina
Phòng tiêu chuẩn - không hút thuốc
Lưu trú vào thg 12, 2023
Du lịch cùng bạn bè
4 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 29 thg 1, 2024
Staff good, experienced and efficient .
Dịch
Tài Khoản Khách
Phòng tiêu chuẩn - không hút thuốc
Lưu trú vào thg 4, 2023
Gia đình
15 đánh giá
3.7/5
Đăng tải vào 28 thg 5, 2023
Good location near airport
Dịch
Tài Khoản Khách
Phòng tiêu chuẩn - không hút thuốc
Lưu trú vào thg 11, 2024
Người đi công tác
11 đánh giá
2.7/5
Đăng tải vào 6 thg 1, 2025
房間裏很鬧，衞生有點差，服務一般，早餐很一般，放了很少吃的
Dịch
Reuben M
Lưu trú vào thg 7, 2024
Một mình
5.0/5
Nổi Bật
Đăng tải vào 21 thg 8, 2024
This was my 1st visit to Kolkata and as a solo Traveller on transit, it was the best choice to go with Ethnotel Hotels. Positives: -Close to airport. -24 hrs check in service -Great communication and follow up before check in and all updates - well informed friendly and polite staff - Awesome well lit spacious rooms. - yummy tasty food and desserts at reasonable prices. - good Indian and Continental breakfast in morning. - airport pick and drop services with courteous staff. - a bar lounge on 1st floor from 11 am to 1 am - awesome menu, including round the clock menu, kids menu and desserts Nd cocktails , cocktails so no one is left hungry at any given point of the day even if you check in late. - reasonably priced rooms. Sanitised after each use. - clean restrooms and spacious. - house keeping staff polite and courteous. - Green future messages. Cons: - not for people who smoke as they have no smoking policy - visitors not allowed which is mainly in most hotels in India. Overall a great experience, and would refer the recommend to all travellers looking for a place near to the airport.
Dịch
6/7
Phản Hồi Từ Khách Sạn: Dear Mr. Reuben Lawrence Mendonca, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
1986_s_dutta
Lưu trú vào thg 5, 2024
Người đi công tác
5.0/5
Nổi Bật
Đăng tải vào 19 thg 6, 2024
Nice property. If you search for a hotel near the airport, that is the best choice with an affordable price. The rooms are small but good. They need to change the mattress cover in the room, so many spots are there. Ambiance is good and the receptionist, sourav and the lady staff, sreyashi, make my stay more comfortable. Their behavior is very polite and, being a person, they are very helpful. Their property is a non-smoking property. Being a smoker, I personally face a lot of trouble, but in another sense, if you think it's a good sign to reduce the habit of smoking. Apart from all that, I personally can't like their food. The quality of food is not up-to-mark as per its price and its standards. Prices are very high if you consider the quality of food and taste. Street foods are better than that. They need to do more homework to improve the quality of food and taste.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Dutta, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. But we are extremely apologetic to hear about your experience at Ethnotel. We would like to reassure you that we have noted down your feedback, and we take that very seriously. Guest safety and satisfaction is our first preference. We will share that feedback with the concerned department immediately and will definitely resolve it. We look forward to your future return, and we will strive to meet and exceed your expectations. Once again, we truly apologize for the inconvenience.
Navigate02553811059
Lưu trú vào thg 3, 2024
Khác
2.0/5
Đăng tải vào 17 thg 4, 2024
We had an overnight transit stay in this hotel being in close proximity to Kolkata airport, which is just 5-10 minutes away. The room we stayed in was ok, but the bed sheets and covers were smelling foul. Even though a placard was placed on the bed showing all sanitised, it was surely not. Food at a small restaurant was ok.
Dịch
Phản Hồi Từ Khách Sạn: We are extremely apologetic to hear about your experience at Ethnotel. We would like to reassure you that we have noted down your feedback and that it will be shared with the concerned department immediately. Our goal is to provide guests with warm, efficient, and personalized service, and we take that very seriously. Guest safety is our first preference. We look forward to your future return, and we will strive to meet and exceed your expectations. Once again, we truly apologize for the inconvenience.
Larry R
Lưu trú vào thg 12, 2023
Gia đình
2.0/5
Đăng tải vào 15 thg 1, 2024
We were a group and had done a prior booing already. All details of number of person (13) with 4 room requirement was entered via agoda but reception at the hotel mentioned that it was done only for 4 persons and charged for the rest. To top it, hotel bedsheets had fresh blood stains which was really gross! Will not recommend the hotel to anyone especially since the staff at the reception were not friendly at all and yes, of course the cleanliness part which really takes the cake.
Dịch
Phản Hồi Từ Khách Sạn: Dear Sir, We are extremely apologetic to hear about your experience at Ethnotel. We would like to reassure you that we have noted down your feedback and that it will be shared with the concerned department immediately. We have also cross-checked your booking voucher with you at the time of check-in, where clearly mentioned four single-occupancy rooms you booked. In that situation, we have arranged a bigger room to accommodate your guests. And it's a basic norm to pay for the extra guest. According to our record, that was your second visit to our hotel in a month after getting service from us. Once again, we truly apologise for the inconvenience. We look forward to your future return, and we will strive to meet and exceed your expectations.
Abhiram_Sathe
Lưu trú vào thg 12, 2023
Khác
3.0/5
Đăng tải vào 12 thg 1, 2024
Preference was for hotel near airport. This hotel is bang on the busy road of Kolkata. Rooms are smaller and suitable only for one person per room. Somehow hotel is loved by north East Indians, south East Asians and Chinese folks. Ac was good. Shower was well quarantined. Overall Breakfast preparation was bit salty. May be chef can evaluate the reasons. On last day at breakfast I casually asked, why don’t they keep some Bengal sweet at breakfast?, as a delight, I was offered authentic jaggery Rosogolla!!
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Abhiram Sathe, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We will definitely discuss with our chef how to implement your suggestion. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
nehass519
Lưu trú vào thg 12, 2023
Khác
1.0/5
Đăng tải vào 7 thg 1, 2024
Not for families. It is Very spooky and dingy. There are Lots of other activities other than just sleeping.it is very Untidy. Worst & Rude waiters. My worst experience so far. Never recommend this place for anyone. Dirty bedsheets and toilets
Dịch
Phản Hồi Từ Khách Sạn: Dear Ms. Neha Singhal, We are extremely apologetic to hear about your experience at Ethnotel. We would like to reassure you that we have noted down your feedback and shared it with the concerned department. On that day, you had some unhygienic street food in our restaurant, which is not allowed in any place. No one ever allows that kind of activity in any restaurant. One of my colleagues offered you a complementary room for half an hour to have those foods, but you denied it. Our goal is to provide guests with warm, efficient, and personalised service, and we take that very seriously. Guest safety is our first preference. We look forward to your future return, and we will strive to meet and exceed your expectations. Once again, we truly apologise for the inconvenience.
Moumita J
Lưu trú vào thg 12, 2023
Một mình
5.0/5
Nổi Bật
Đăng tải vào 2 thg 1, 2024
Thank you for my visit. It has been a pleasure. The staff members are very friendly and helpful. The reception staff are welcoming. I do not know everyone's names. Please pass my regards to everyone. To name a few - Baishali Das, Anik Mallick, Abinash Bhattacharya. Koushik Banerjee - thank you for your support. Thanks to housekeeping staff. My room was cleaned every day. The staff are friendly and always endeavor to do their best. In particular thanks to Bidhan da - you have been great and have cleaned my room everyday. The hotel is neat and clean and presentable. Thanks to all restaurant staff for their professionalism, timeliness of delivery and for the delicious meals. Again dont know everyone's names. Thank you to Dipankar da, Pallav da and everyone in the team. The drivers who picked and dropped me off to the airport were on time and helpful. Will definitely recommend this hotel to anyone and everyone.
Dịch
Phản Hồi Từ Khách Sạn: Dear Ma'am, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Tài Khoản Khách
Lưu trú vào thg 10, 2023
Người đi công tác
2.0/5
Đăng tải vào 4 thg 11, 2023
Hotel is next to airport but even your any relative come to meet he will not be allowed to come to your room rooms are very small no walkway near your bed wash room accessories not provided better if you want to stay alone then only chose this hotel
Dịch
Tài Khoản Khách
Lưu trú vào thg 8, 2023
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 31 thg 8, 2023
I stayed at this hotel yesterday for one night. Good things first:- 1) I received a professional welcome letter even before I checked in 2) Front Desk employees were thoroughly professional. 3) Room quality & amenities were as per standards. Although I found drinking water provided per person was little lesser in quantity 4) Breakfast spread wasn't lavish, but optimum & decent Only terrible thing I found was the "Management Policy" in terms of IRD. I'm an individual who spent 16+ years in hotel chains like Hyatt, Starwood, Carlson Rezidor. I have never seen a policy where guests are forced for spot payment for IRD. The IRD personnel told me on my face that "You'll have to make the payment every time you order, the same cannot be posted in room folio". He also insisted for cash payment which I denied. Ultimately I paid by card. I do not blame the service lad . From my own experience, I understood he was simply following "Management Instructions" During breakfast, I saw the foreigners are also staying in the hotel. Such WORD OF MOUTH may not be good for the hotel, even though everything else is top notch as per the price I have paid
Dịch