Tài Khoản Khách
30 tháng tư, 2024
Hotel is located at top of the hill and greenish location for view. Rooms ambience are excellent. The people from front desk to house keeping, all are very kind and polite. Especially Rakenth from Roast&Red dining area helped me to get surprise cake for my wife's birthday celebration. Also kuber,Sorba, Survee,Sayan from mirasa dining provided the excellent food service to the people's. It contains very spacious kids play area and entertainments. Had nice coffee plantation tour and historical explanation provided by Kowshik. Apart from these above good things, would like to mention about the improvement required area, 1. Chef covers more food varieties but taste should be up to the mark.its lagging on the taste. It's not that much great and worth to pay. 2. Snacks and beverages kept under mini refrigerators are too costly and we should be careful before using it. Ex. One Snickers and Mars chocolate MRP of 120(including both) are charged Rs-360 from the billing team. At least It's should be reasonable and not the three-times of actual cost. 3. Hotel is located little bit interior and sign boards are lesser.also google map is not directing to the main roads and it's always routing to shortcut roads which are very narrow, slopes which is difficult to drive the car. May be ***agement need to add more sign boards from the city entrance. 4. Last one, the terms and conditions mentioned during booking need to be followed or should be updated to customers while check in at least. Ex. Providing Evening tea and cookies are mentioned in the booking receipt but it has been cancelled by them. Same the mini refrigerators beverages usage are not clearly mentioned.
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