Northern Lights Village Levi

The place is 15min from Levi Center, and the hotel booked a van to take us there when we arrived at Levi bus station. It is a nice and quite place with well equipped igloos. The dinner and breakfast were both good. We also booked the Husky safari from the hotel and it was a very enjoyable experience. The service people in the village were always responsive and helpful. Overall it's a very memorable stay in the village.

Very good

酒店位置距離市區有點距離、房間環境挺好、躺在床上看星空極光、酒店早晚餐都是自助、晚餐不提供飲料、美中不足的是剛入住房間時有個垃圾桶裏的垃圾是滿的、沒有及時清理、距離酒店前台較遠且是晚上、懶得再去前台了、就這樣放在房間裏了

來芬蘭怎能不住一次玻璃屋呢，我們很幸運凌晨一點看到了極光以及玻璃屋頂滿天的星星。酒店邊上就有狗拉雪橇，自駕10公里很爽。

Our family of 4 (2 adults and 2 children - ages 8 and 10) stayed in an Aurora Suite for 4 nights from December 28th, 2024 to January 1st, 2025. The Hotel ＞ Aurora Suite: Great! Overall the suite was beautiful and super clean.  Having the glass roof was amazing since it allowed us to watch the Northern Lights comfortably from our room without braving the cold!   It was also nice to have sledging right a the resort - the kids loved this!  Only room for improvement would be: 1) Having more hooks or places to hang clothes (socks, hats, gloves, etc) to dry as there are a few big hooks by the door but those are quickly filled with mid layers, coats and thermal suits. So everything else you have to lay out to dry on furniture or whatever surface you can fine. 2) Housekeeping is by default every other day which for us meant only once for our 4 night stay.  The one time housekeeping came, they did not empty the trash, restock mini-bar (we had literally drank all 4 water bottles, ate the 1 can of mini Pringles and 1 chocolate bar so it was pretty much empty) or take away dirty dishes. Apparently you have to request this which is fine, just some communication on what is standard and what we need to request would have made this a smoother experience.   3) Also there is no way to contact the front desk from the room, you just have to walk there (which can be annoying if you are settled in and don't to put on allllll the layers again) or call the main phone number that is not answered; we waited on hold for ＞10 mins two separate times and just gave up. The food was all buffet and ok.   Fairly basic and I wouldn't recommend coming to NLV just for the restaurant but it was fine. There were always open tables and wait staff was attentive. Activities - We also booked our activities through NLV which were very hit or miss: 1) Husky Safari (10km) - was amazing and the absolute highlight of the trip, we would have done this again if we had time!   2) Reindeer Day (2.5-3hrs) - also amazing!   3) Snowmobiling (2hrs) - this was absolutely horrible.  It was 2 adults on one snowmobile and the children were in a heated sleigh.  I understand this is a group activity so the pace depends on other participants but there was one person who was INCREDIBLY slow so the guide had her drive behind the heated sleigh and the sleigh stayed with her while the rest of the group drove ahead.   And the children were just in the heated sleigh alone so nothing really for them to do. The result was our children were nowhere near us most of the ride, so far away, we couldn't even see the sleigh.   We stopped at the midway point and it literally took ＞10 mins for the sleigh to arrive.  Once the sleigh arrived, we spent another 20-30 mins standing around, having berry juice and cookies (this will be a theme).  And in general the main group was slow, the guide told us we weren't able to go as far as usual.  So of the 2 hour experience - at l

We spent 5 nights in this magical place. The activities were amazing and the staff working at the safari house did a great job. Unfortunately the same cannot be said about the hotel itself. Despite our suite was new and cozy and magical, we had quite some issues with daily cleaning. After I requested to have a daily cleaning, it was either never done, done partially, or cleaners were coming at 20:30 or I was even asked to prove the cleaning was not done as the cleaners said it was… Likewise, we found the common spaces quite dirty and chaotic. Overalls given at Safari house were certainly not clean (I found a power bank inside the pocket which proves it was neither washer or even checked). The fact that the hotel accepted reservations for Christmas dinner from outside created long waiting lines to be seated and that we honestly found unacceptable. Staff at the reception was polite and helpful, but the waiting times were long at times. Last but not least, charging 5 euro for luggage, or for pictures taken at the aurora hunting tour goes well beyond of what could be expected from a 4* hotel that charges 1000 a night (or if without the package, quite a sum for the activities). This place could be magical if the points above were improved.