Các đánh giá Bay la Sun Hotel and Marina - Emaar King Abdullah Economic City
Bay la Sun Hotel and Marina - Emaar King Abdullah Economic City
7682 Hejaz Boulevard Bay La Sun Jeddah, King Abdullah Economic City, Makkah Province, 23965, Saudi ArabiaXem thông tin khách sạn
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Chúng Tôi Khớp Giá
1 đêm
Đánh giá của khách
4.1/5
Rất Tốt
26 đánh giá
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The hotel staff is probably one of the best . When I wanted things I was not told by anyone “this is not my job”. Everyone was forthcoming All I had to do was to see someone with a name badge of hotel, make a request and done. Here are a few names … Hassan in banquet who ensured our meeting went smooth… he was there at 0745 and carried that energy and smile till 9pm. Also Mahmoud , he eventually knew I wanted fresh ginger tea very frequently. Like a magician he wud see me and make one for me Some more names Abdul Haq , Naushad , Rana, Mostapha, Rami , Zaheer and Naeem with rebeka. Special shout out to Arsalan ! Thanks for the multiplug and almost gifting it to me . I am sorry I forgot the names of the senior managera… just goes to prove how empowering they are and have developed their people Miss their magic now
Dịch
Tài Khoản Khách
Lưu trú vào thg 6, 2023
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 26 thg 7, 2023
I would like to take a moment and a few to write a review of a wonderful experience my wife and I had at Bay La Sun. To begin with, we had booked a room with a normal city view from the 14th to 16th July for our 1st anniversary, but due to an extreme rare problem that occurred within KAEC, the hotels and other offices had to shut down those 2 days and we had to return back to our city on the 14th itself. The judgement is not made on the mishaps that happens, but on how they handle the mishaps, the hotel manager Mr. Raed Aljahdali understood the significance of this matter and took care of us really well that he compensated us with a better package the following week from 20th - 22nd July which included a better view (sea and marine view), a honeymoon package, 4 games at the Bay la sun club and a late check out, all of it was free of cost with a variety of delicious breakfast. A very hospitable and a true gentleman who knows how to keep the respect intact of a 5 star hotel which Bay la sun is. Other than him, Mr. Hamza Alghamdi the receptionist, Mr. Feyaz Anver the supervisor of house keeping and Mr. Bachu the house keeping staff had given us a service of a very exceptional one. I would definitely recommend anyone visiting KAEC to stay at Bay La Sun and enjoy the services they give to their customers. Thank you Bay La Sun for a great weekend getaway and a great 1st anniversary my wife and I had.
Dịch
Phản Hồi Từ Khách Sạn: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your time with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Management
Tài Khoản Khách
Lưu trú vào thg 1, 2023
Người đi công tác
3.0/5
Đăng tải vào 27 thg 2, 2023
Not the easiest place to get to. Trains from the airport run intermittently and an uber ride is expensive. If you get the train- You still need to get a taxi to the hotel and they are not reliable. The hotel needs more elevators, especially if it’s busy. Restaurant food is repetitive but good and the staff are attentive, especially Abdo - thank you for the coffee! Reception staff struggled with English.
Dịch
Phản Hồi Từ Khách Sạn: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your time with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Management
Tài Khoản Khách
Lưu trú vào thg 5, 2023
Người đi công tác
5.0/5
Nổi Bật
Đăng tải vào 1 thg 6, 2023
The property is outstanding and good as very good. The washrooms are large and convenient. What’s interesting is that the shampoo is like mercury ( texture wise) and conditioner was dark blue / purple .. very intertwine and worked very well .. interesting Very opulent property. But one of the two elevators didn’t wait two days we were in the hotel making waiting tor elevator longer than normal
Dịch
Phản Hồi Từ Khách Sạn: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your time with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Management
Tài Khoản Khách
Lưu trú vào thg 1, 2023
Người đi công tác
4.0/5
Rất Tốt
Đăng tải vào 27 thg 2, 2023
This is the 3rd time I use the hotel during an event. This time one of 2 elevators was out of service and seems it's been a while without repair(was told a piece was requested from Japan) so you can imagine having the hotel full with 1 elevator working! Rooms were clean and properly serviced. F&B was as always top especially when Abdo and Mary are there to take care of you. Check in and check out was seamless I always look forward to staying at the Bay La Sun!
Dịch
Phản Hồi Từ Khách Sạn: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your time with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Management
Tài Khoản Khách
Lưu trú vào thg 1, 2023
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 27 thg 2, 2023
The hotel lobby was as beautiful as always, but only one elevator was available for the entire hotel as the other one was out of service. We were allowed to use the service staff elevator. The suite was refurbished with parquet floors and modern furniture. The room was sprayed with a great mist.The bed was comfortable, although i must disclose that we brought our own pillows because the hotel had no memory foam ones. The AC was amazingly good. The view was breathtaking, but there was a huge stain on the window that blurred the view. I thought it was there due to the humidity, but when it stayed there for 3 days, i came to the conclusion that it is not. The bathroom was huge and had all the necessary amenities. However, there were permanent stains at the bottom of the sink and in the bathtub. Needless to say, it did not get my approval. The in room dining was absolutely delicious and the food arrived warm. They also offered us to bring the appetizers first, then the main course. The restaurant was also delicious, and the general atmosphere and service were excellent. The staff in all departments were simply courteous, kind, and helpful. As you can see, there were so many great aspects to our stay. However, for the price we were paying, those little inconvenients should not have been there, especially in the bathroom.
Dịch
Phản Hồi Từ Khách Sạn: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your time with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Management
Tài Khoản Khách
Lưu trú vào thg 12, 2022
Gia đình
2.0/5
Đăng tải vào 31 thg 1, 2023
I chosed to visit KAEC and celebrate the National Day 92 in the city along with my whole family. I booked 4 rooms in hotel and was supposed to be included Breakfast & dinner as announced in instagram and confirmed while i booked through phone. However i discovered it wasnt include it. Eventhough front desk informed there will be. Also, my family and I were expecting some events to celebrate this occasion however there was no activities other than 10 mins in the lobby at 5 pm Unfortunatily, my experience in hotel and the poor KAEC was away below expectation and might be my last time to visit it.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your feedback. We understand and apologize for the inconvenience caused. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Hotel Management
Tài Khoản Khách
Lưu trú vào thg 7, 2022
Khác
4.0/5
Rất Tốt
Đăng tải vào 29 thg 8, 2022
The hotel allows you to go In the pool with a bikini, underwear, maybe even allow them In naked! Other than that, a very touristy place, a very fun and good budget place for families to have a good time, and this is a very good hotel I really recommend It, Just next time put In the pool rules "You have to wear a piece of clothing In the pool" and "Women have a specific place for swimming".
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Tài Khoản Khách
Lưu trú vào thg 1, 2022
Người đi công tác
1.0/5
Đăng tải vào 1 thg 2, 2022
Room service supposed to work 24h / 24h seems is not working at 1.30 am. Since 10 minutes I'm calling them in vain. I call the receptionist who promised to call Tham and call me back. Same thing no room service tonight. I guess my opinion will be read by managers and I'm waiting for their reply.
Dịch
Tài Khoản Khách
Lưu trú vào thg 4, 2023
Khác
1.0/5
Đăng tải vào 9 thg 5, 2023
المصعد كان خارج نطاق الخدمة وكنت اطلع السلم للدور الرابع 406 اليوم اكثر من اربع خمس مرات !! تخيل تدفع 1800 ريال عشان تطلع على السلم ولما طلبت نقل الفرفة لدور سفلى قالو غير متاحة !! رغم ابلاغهم انى معى والدتى وكبيرة فى العمر وكانت مسكينة تنتظر المصعد بال ربع ساعة لما تخرج . ويوم ما اشتكيت وقلت المصعد لا يعمل قالو استخدم مصعد الخدمة قلت ما يوقف ضحك وقالى سحب عليك يعنى واخذها بمزح وضحك اخذنا الشنط بأنفسنا مافى احد قال نساعدكم السجاد فى الغرفة كان فيه بقع التيلفزيون ما كان يعمل وكلمت الصيانة وغيرو التليفزيون والريموت كلهم عشان يشتغل الشطاف فى الحمام لا يعمل وجاه السباك وصلحو نوعية سجادة الصلاة جدا سيئة لا يوجد معلومات كافية عن المدينة والخدمات والتسهيلات !! قالو ممكن تروح الشاطىء رحت قالو بفلوس 100 ريال على الشخص وباركينج السيارة 30 ريال وانا لو اعرف كنت جبت فلوس معى بس للاسف ما خبرونى ورجعت تانى اجيب فلوس وكل مرة اطلع السلم لانى مضطر للانتظار اكثر من ربع ساعة عشان استعمل المصعد واكتملت المأساة بعد المغادرة بعدم استلامى للمبلغ المطلوب استرجاعه من تاريخ 24 ابريل الى الان لم يسترد ومافى اى تجاوب من احد !! أربع ايميلات الى قسم الاستقبال ولا مخلوق يرد عليك !! مكالمات ما يردو وحتى الحسابات يقولون بنرجع نتواصل معك لكن ولا مخلوق بتصل عليك !! تجربة سيئة جدا جدا جدا تواصلت مع قسم الحسابات مع الاستاذ ريان واحد رقمى وانا منتظر الى الان الرد من 3 ايام ومافى رد !! يقولون المبالغ المستردة يجب ان تسرد من اعمار !! انا مالى ذنب فى هذا التاخير وكنزيل ما يخصنى من يوافق على المبلغ المطلوب استرداده !!
Dịch
Phản Hồi Từ Khách Sạn: شكرا لك على لفت انتباهنا إلى ذلك. ونعتذر عن الإزعاج الذي تعرضت له أثناء إقامتك، فذلك ليس في نطاق المعايير الطبيعية للفندق. وسنشارك تعقيباتك مع موظفينا مع إجراء التغييرات اللازمة. نأمل أن تعاود الإقامة لدينا حتى يتسنى لنا إظهار المستوى الحقيقي للخدمة. مع خالص التقدير إدارة الفندق