Tài Khoản Khách
15 tháng sáu, 2024
While the public areas and setting of the hotel are undeniably stunning, the experience falls short of the 5-star rating it claims. Our stay revealed several shortcomings that marred our experience. Firstly, our room was not serviced after our first night, despite being out all day. We returned to find the room untouched, with no turndown service – a basic expectation at a 5-star establishment. The room itself was average and required detailed cleaning; we noticed fingerprints, dirty windows, and even cobwebs in the grill restaurant. The lack of 5-star standards extended to the leisure facilities as well. The leisure center and gym were very basic, with limited equipment and small spaces that did not meet the expectations of a luxury hotel. The culmination of our disappointing experience was on our departure day. I informed the reception the night before that I had an early morning meeting and requested a breakfast to-go bag. Despite being assured it would be arranged, it was not. I then asked the porter for a simple bowl of cereal, but even this could not be managed. Consequently, I had to stop for breakfast elsewhere, causing me to be late for my meeting. In summary, the service and facilities did not reflect the 5-star rating. We have received better service at 3-star hotels. While the setting is beautiful, the lack of attention to detail and poor service make this hotel a disappointing choice for those expecting a true luxury experience. There are better options available that offer superior service and facilities without the premium price tag.
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