Tài Khoản Khách
4 tháng mười một, 2021
The room was fine. The facilities were fine. If the hotel is full, it can be hard for the kids to take advantage of the "fun" rooms as they will be nearly full with other kids. The kids absolutely loved the water park, of course. This was the big bonus for us. The staff was incredibly kind and friendly and helpful always. The breakfast was fantastic. Our two biggest disappointments, which were really quite big for us: I had checked several times that there was supposed to be a kind of kids program during our stay. This was definitely listed as a hotel that was to have organized childcare/fun activities for the kids. My husband and I booked this stay between our birthdays so that we could enjoy some time to ourselves while the kids were entertained. Unfortunately, at check in, I was told that this had actually not been organized. So, half of the reason that we booked this specific place was no longer valid, and then maybe we would have chosen somewhere different. Our second complaint was the dinner. We had reservations for the 19:00 timeslot. It was an absolute mess. It was complete chaos, full of people, and by 19:00 we basically felt like we were eating the leftovers. Our children had to eat quickly to get to the movie, and at the time we were trying to feed them, many of the dishes were gone. We never got to have soup, for example. It was a completely chaotic and unpleasant experience. Maybe if the meal was cheap or included wine it would have been okay, but at 72 euros for a family to eat ... wow ... it is really hard to swallow paying that much for that experience. I really felt like we should not have paid for that.
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