Các đánh giá Hey Lou Hotel Frankfurt Airport

Phản Hồi Từ Khách Sạn: Dear, Thank you for your feedback. We apologize for any inconvenience caused by the smelly towel and stained carpet. Rest assured, we will address these issues promptly to ensure a comfortable stay for all our guests. We appreciate your kind words about our polite receptionist and strive to provide excellent service at all times. If there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, Eileen

Phản Hồi Từ Khách Sạn: Dear Zhou Mark,Thank you for your review! We're delighted to hear that you found our hotel very clean and comfortable during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future!Kind regards,Eileen

Phản Hồi Từ Khách Sạn: Dear,Thank you for taking the time to leave your review! We're delighted to hear that our hotel was a perfect choice for your short layover at Frankfurt airport. It's great to know that you enjoyed the nice hot showers, functional AC, and the convenience of our shuttle service.Providing a comfortable and convenient experience for our guests is our priority, and we're glad to have met your needs. If your travels bring you back to the area, we would be thrilled to welcome you again and provide you with another excellent stay. Safe travels and thank you for choosing us!Kind regards,Eileen Oltmann

Phản Hồi Từ Khách Sạn: Dear,We deeply apologize for the inconvenience you experienced during your stay. It's truly unfortunate that your belongings were not found, and we understand how frustrating this situation must have been for you.We take your feedback seriously, and we're sorry that our response was not up to your expectations. We strive to be responsible and professional in all aspects of our service, including lost items. Your comments will be shared with our team to improve our procedures and communication.Your experience certainly does not reflect the level of service we aim to provide. Please know that this incident is not a reflection of Germany as a whole, and we hope you won't let this isolated incident color your perception. We're committed to making improvements based on your feedback and hope you will consider giving us another chance in the future to show you a better experience.Kind regards,Eileen Oltmann

Phản Hồi Từ Khách Sạn: Dear CryptoTravel,Thank you for sharing your experience! We're glad to hear that you found our hotel to be excellent for your stay, especially for visits to the Congresium Center. We apologize for any inconvenience regarding the description of amenities and appreciate your feedback. We hope to welcome you back soon!Kind regards,Eileen