Courtyard Kansas City Downtown/Convention Center

It was so good for me during my staying.. Front desk staff, Ariana was so kind. Thank you. I will be there again next time.

We had an amazing time in Kansas City, Mo. Weather was great, food was awesome, and the hotel was comfy. Big thanks to the valet team, Shaleya was super nice and welcoming. It would’ve been perfect if we had received a room with a view of the downtown. We will be back soon!!!

Visited KC from New Zealand in June 23 with 2 things in mind, catching a Royals game and Tim Magraw in concert. The concert was a 10 minute walk away so it was the perfect place. The public tram stopped right outside so it was great to take us to museums and the market. The room was great, spacious shower and the concierge Robert was fantastic. Greeted with a big smile and the 3 days we were there that smile never left his face. Great restaurant Loeu'.s across the road made the Courtyard a great place to stay, The valet parking was very prompt and always friendly staff. The fresh cookies on arrival and when we returned every day were very good. Thank you to all inolved.

What a very nice place to stay, staff is very friendly and helpful. would love to come back. Rooms were very clean, and the bar was very nice. Front desk helpful answering all my question. I'll be back in town next year. Thank you for all your kind and helpful staff

Great staff and help. Always there and very friendly. Easy check in, and always available to assist. I will definitely stay here again. Very close to many things like power and light. The valet staff was also very courteous and friendly, and my vehicle was immediately available when I asked for it.

got overcharged (per night charge) after we had a reservation at checkout, the front desk "fixed the issue", but the printer was "not working", so I was supposed to get un updated invoice to my email instead we had to go to the airport so I trusted what I was told now I check my email and CC and there was no fix applied whatsoever

Beautiful hotel! Wonderful staff! Clean rooms and top notch food and drinks! I will recommend to my other coworkers-family and friends that visit Kansas City! Thank you all for an amazing experience! You truly all have made me feel part of the family everytime I’m in the area!

My daughter’s Cheer Gym has a competition down the road from this hotel. It is very convenient and there are tons of things to do within walking distance. We end up staying at this hotel every year and we have never had a problem. We had a surprise guest staying right across the street when we were there. Drake was in town that weekend doing a concert. We were able to see him walking out the hotel. This of coarse made my daughter’s day!

The best part of this hotel is the location. It is right in the center of downtown Kansas City, with lots to do within walking distance. The rooms were nice and relatively clean. But my positive comments end there. When I arrived, it was late, and I was tired. The check in itself was alright and the front desk worker, albeit also clearly tired himself, was kind enough. Being my first time staying in this hotel, I didn’t understand the valet parking situation. When I asked if there was a self-parking option because I couldn’t afford the valet rate each night, I was told by the valet attendant that it was the only option and I had to use them. So, not only did they not mention in the hotel description anything about valet parking, but also I wasn’t allowed to park my own car, and was FORCED to use the valet service. The next day, I went to pick up my fiancé from the airport, and when he arrived, he told me some extra charges were put on his card. We both assumed it was the valet service, as the surcharge for incidentals had already been placed when I checked in. When we arrived back at the hotel, we saw there was a self-pay parking lot right next to the hotel at a fraction of the cost. So, we decided to ask to cancel the valet service. I wish it ended there. We approached the valet attendant on the way in, asking about the charges for the valet service, and she directed us to the front desk. When we went to the front desk, we were met by the worst customer service I have ever experienced. JJ Chae was her name. She was beyond rude when we asked about the charges to my fiancé’s card, which to us seemed a reasonable concern, but she couldn’t be bothered to help us. We understood that our final bill wouldn’t come until we checked out, but her tone and attitude were so rude it was on the verge of disrespectful. When we started to ask about the valet being charged to our card, she interrupted us and shook her hand at us, telling us curtly to go talk to the valet attendant (the one who told us to go to the front desk) because they were “not affiliated with the valet”. So we went to the valet attendant and asked about the valet service, letting her know that we did not want to use it and would rather park in the lot next door. She then vehemently urged us not to park there, warning us that “you have to pay every time you leave the lot” and if anything happens to the car, the hotel can’t do anything (not that they would, according to other reviews here). But that was all a lie. My fiancé and I paid 20$ for all 4 days we were there, and we came and went as we pleased at no extra charge. When we insisted, she told us to go to the front desk - THE ONE WHO TOLD US TO GO TO THE VALET!! She walked us over to the front desk, and only then, did JJ Chae actually do her job and remove the valet service from our bill, which she said she was unable to do. Aside from that, if you are in the Courtyard hotel (it is a dual hotel, Courtyard and Residence Inn), you d