Hotel Karuizawa Cross

Manage to get a free upgrade family room.😄

Onsen is good. Cookie in room is also good. But the parking is too limit. We have to park quite far from the hotel.

Good in staff service and room very clean . Shelter might necessary for people who needed loading / unloading the luggage during check in / out when is a raining day .

We arrived in winter, the place was covered in snow and the view was awesome! The lobby was cosy and the staff were extremely friendly.

I like the hotel bar next by the lobby. Night time view in the hotel is glamorous. The hotel is very clean and with good air conditioner. Customer can enjoy dinner in the restaurant or making a reservation to have a BBQ.

We booked Superior Twin Room with Breakfast. The room is super spacious and clean. The bed is comfortable and the location is perfect. Church Street for shopping is right downstairs and more shopping for souvenirs is just around the corner. The western breakfast at the Italian Restaurant was delicious.

Although the hotel is a bit old but the services are good! We like the French restaurant especially and the food is very good

Though abit far from Karuizawa station, but the moment you entered into the hotel it makes you feel like it's all worth it. The size of the room is something not what you'd expect from a typical Japanese hotel, it's really spacious and the moment you entered the suite they provided umbrella in the front of the door for their guest to use. The room is really clean, they offered nicely folded pajamas for the visitors as well as and provided all the sanitary kits you need right inside the room! Next day we were greeted warmly by the reception (that speaks really good English) and she helped us order a taxi to get around to our next stop. Too bad we only get to stay for one night, will definitely come again when we visit Karuizawa again!

Very well-designed but the room is smaller than expected. Excellent service.