Tài Khoản Khách
19 tháng chín, 2023
This hotel is just a disaster in almost every aspect of what a normal hotel should be. We were on vacation with the family and friends, with children, and the hotel looked like a decent value for money. However, we all caught rotavirus/enterovirus in the end of our vacation, which frankly speaking happened to us for the first time ever and spoilt the holidays. The most unpleasant thing, of course, is that this happened to infants (who, by the way, were vaccinated against rotavirus). No one swam in the pool, only in the sea, so we believe that we could have got it at the buffet, probably not properly cleaned child tables or food - this is not that important compared to how the hotel communicated with the client in this situation. When I asked for a complimentary late check-out so that we and the children could rest and recover from the illness the manager rejected and implied that since I came with my complaint on the eve of departure, I’ve made everything up, he also mentioned that there are no free rooms in the hotel and the cleaning team leaves early so there was no one to clean the room if I keep the room extra hours. This shocked me more than the fact that there was an infection in the hotel. Apparently the hotel representatives and management have completely forgotten about what hospitality is. Instead of saying “we are sorry that this happened to you, how can we help you, do you feel better now” etc I heard what I heard. And that was a response from hotel manager which makes it worse. Once again, dear GM and the team, I would like to say that tourists do not need to know what problems the hotel has, the hotel should talk and offer solutions, options. There are always options. In the end, they have provided me with two extra hours, but the extremely unpleasant experience with the hotel still lingers. And frankly speaking I hate to complain, and almost never provide negative comments, but in this case I would like people to know. It is also worth mentioning that the floors in the room are not washed at all. I hope they do this at least between guests, but judging by my no longer white socks, no. There is no Wi-Fi in the rooms, though it was not a surprise for us; you can always take a Turkish e-SIM (or even do a digital detox), but Wi-Fi in the lobby is also very slow. In general, there are no questions about the rooms, although you need to understand that they are quite old and require renovation. May be old and required to be fixed sewerage was the reason of disgusting smell in the area of outside restaurant during the dinner for 2 days. Large territory of the hotel is definitely an advantage. In general, I would rather go with another hotel if I have another choice.
Dịch