Opero Hotel Southkey Johor Bahru

Đã có một kỳ nghỉ 3 ngày 2 đêm tuyệt vời tại Opero! Thích phòng tập thể dục và dịch vụ xe đưa đón miễn phí đến/từ Mid Valley do khách sạn cung cấp. Chỉ có điều là mong muốn có vòi sen cầm tay thay vì chỉ lắp vòi sen phun mưa, điều này chắc chắn sẽ giúp việc tắm rửa dễ dàng hơn!

Opero was super festively decorated for the season with welcome drink given (see pics). Closely located to midvalley south key (5mins walking distance, they also provide a free shuttle bus service on the hour from 12-8pm). Be sure to book early as the bus can only seat ~15 and you’ll be deferred to the next ride if full. Staff were really friendly and helpful. The hotel provided the usual amenities (bedroom slippers/ toothbrush etc). Liked that there was an iron and hair dryer but the dryer was attached in the toilet (not portable)!! However, complaints about the toilet as there's only a rain shower and no shower head. Also, even when at max volume and heat, water was not strong/hot enough and the shower curtain was very clearly rusty!! 😭 (refer pic). The rust doesnt come out with the water on but the dirt from the shower curtain peels off as you are showering which was gross. Further, the toilet seat was dirty with stains.

Decent hotel with bed of good firmness. Greeted well from the door to check in. Great to be welcomed with welcome drink. Standing shower is weak and water splashing out everywhere without a door, hence toilet was wet after showering.

Service is great. Facilities can be better. Should have extra toilet roll if possible, seems like not enough to use when book the room.

Superb location, with mins walk to Southkey mall. Variety of food for Breakfast is great as well. There was some things in the toilet that were disappointing. First, the water flow from the rain shower was slow and small. Second, the blind in the shower area traps water and become mouldy, causing mouldy smell. Third, the shower drainage seems choked, causing flooding if tap is on for long: Lastly, there was no shower head though it’s no fault of the hotel. However, the housekeeping team came very quickly to resolve the issues (cleaning the shower head and choky drain), whenever I raised the issue. I also heard that the hotel is changing the magnetic door stopper next month. Currently, I need to hold the main door physically to keep it open. Overall, I felt that the location is superb, breakfast spray is great, ambience of the hotel is good (nice hotel fragrance), and good security (I see security guards patrolling hotel area quite frequently), and the customer service is responsive and professional. Hotel should have proactive maintenance of the room and periodic checks before the rooms get too uncomfortable for guests.

A new hotel with basic amenities and I felt that the room space is small for families. There's no direct walkway to mid valley mall, although it's still doable to walk through roads to the mall. Cheaper alternative to St Giles hotel, but expect to receive the basic for a stay.