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Tài Khoản Khách
PHÒNG CAO CẤP, 2 giường đơn, tầm nhìn thành phố
Lưu trú vào thg 10, 2024
Gia đình
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 14 thg 10, 2024
Very caring, helpful-room very clean breakfast wonderful,
gorgeous views with Great location, wonderful
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, thank you for your review of our hotel. We are very pleased with your recognition and we are always committed to providing the best service and comfortable stay for every guest. Your satisfaction is our biggest driving force, we will continue to work hard to improve the quality of service, looking forward to your visit again. Thanks again for your comments!
Keshin
Phòng Đôi Cao cấp
Lưu trú vào thg 9, 2024
Vợ chồng
16 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 3 thg 10, 2024
Great overall experience. Hotel is conveniently located, attached to a great mall and a stone throw away from others. Staff were pleasant and very accommodating.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest,thank you for your wonderful evaluation and support! We are pleased to know that you are highly satisfied with our location and service. Your approval is what keeps us moving forward. For the convenience of large shopping malls, we are planning to add more through routes to make your shopping experience even more convenient. Regarding helpful employees, we communicate your praise to them and use this positive feedback as an incentive. Your valuable opinions are very important to us, please feel free to give us feedback on your needs or suggestions, and we will wholeheartedly create a better stay experience for you. Thank you again for your stay and compliments!
Aldie Nusa Putra
PHÒNG CAO CẤP, 2 giường đơn, tầm nhìn thành phố
Lưu trú vào thg 3, 2024
Người đi công tác
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 12 thg 3, 2024
Wonderful experience staying here. The staff's very friendly, especially Luna, Abby, Julie and all of them. Room is very clean. Facilities are great! Would recommend staying here if you are coming to Jinan.
Dịch
Phản Hồi Từ Khách Sạn: Dear guests, thank you for choosing Enlux hotel. Adhering to the service concept of sincere hospitality, we are committed to providing you with a comfortable and convenient stay experience during your journey. Thank you very much for your recognition of the Grand Hotel staff, we will convey your praise to the staff, this is our biggest motivation to continue to move forward! Thank you again for your stay and look forward to seeing you again.
Arancibia
Phòng Đôi Cao cấp
Lưu trú vào thg 1, 2024
Người đi công tác
7 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 24 thg 1, 2024
Pretty good hotel. Temperature very comfy at everywhere. I didn’t check the breakfast. Meria gave me a Chinese new year gift for my door. Very nice people. Recommended.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, hello! Thank you for choosing Enlux Hotel. We adhere to the service concept of sincere hospitality and look forward to providing you with a comfortable and convenient stay experience during your trip. Thank you very much for your recognition of the Grand Hotel staff. This is the biggest motivation for us to keep moving forward! Thank you again for your stay and look forward to seeing you again
Ralph
Phòng Đôi Cao cấp
Lưu trú vào thg 6, 2024
Vợ chồng
21 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 21 thg 6, 2024
Very nice hotel and very friendly staff. Rooms are very good and the view from the 49th floor revolving restaurant while having a tasty breakfast is a one more very good reason to stay there.
Dịch
Phản Hồi Từ Khách Sạn: Dear guests, thank you for choosing Enlux Hotel and for our support and recognition in all aspects, everything we do is only for each guest to bring a different experience, to see your satisfaction and affirmation, we are very moved, we will continue to work hard, always ready, welcome you to come back at any time, look forward to meeting you again
Romka*
Family Interconnecting Room With Two Bedrooms
Lưu trú vào thg 6, 2024
Du lịch cùng bạn bè
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 14 thg 6, 2024
Very nice stay, the front desk staff was very helpful and assisted us with every need. Thanks to Marie and her colleagues. We got here after hiking to mount Tai'an and was the best choice to recover.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, hello! Thank you for choosing to stay in Enlux Hotel and share your feelings of stay, as you said, we have been committed to creating a warm and sweet home for customers, you stay comfortable is also our highest pursuit, we will continue to work hard to provide you with better service, thank you again for our hotel recognition. Looking forward to your visit again!
LAW A
Phòng Đôi Cao cấp
Lưu trú vào thg 4, 2024
Vợ chồng
26 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 13 thg 4, 2024
The hotel had no or faulty air-conditioning, making the stay uncomfortable.
However, the Counter staff, including the Manager, were very friendly and had rendered helps to provide us with portable air-conditioner unit and fan.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, thank you very much for your feedback about our hotel. We value your comments and suggestions and appreciate your recognition of our staff.We apologize for the air conditioning problems you experienced during your stay at the hotel. We have taken a series of measures to address this issue, including replacing equipment and strengthening maintenance. We guarantee that this problem will not happen again in the future service.At the same time, we are very grateful for your kind words to our staff. Our staff is always committed to providing the best service to our guests and making them feel the warmth of home. We will continue to strive to provide better service and experience for every guest.Thank you again for your feedback and we look forward to seeing you again.
Andaloo
Phòng Giường Queen Hạng Sang
Lưu trú vào thg 9, 2023
Gia đình
22 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 21 thg 9, 2023
The staff at the door and in the lobby were fantastic. They upgraded our room. big, comfortable. breakfast in the revolving restaurant on the top floor was great. parking in the basement was a bit tricky tho.
Dịch
Phản Hồi Từ Khách Sạn: Bonjour!Thank you for choosing Sofitel Jinan Silver Plaza Hotel.Thank you very much for your recognition of the Hotel staff. This is the biggest motivation for us to keep moving forward! Thank you again for your stay and look forward to seeing you again at Sofitel. Merci! Guest Experience Department
bonchecito
Phòng Đôi Cao cấp
Lưu trú vào thg 2, 2024
Gia đình
25 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 2 thg 3, 2024
The two managers Isabel and Maria were hospitable, attentive, and considerate. While it’s no longer a Sofitel Hotel, the rooms are comfortable, clean, and breakfast options are varied.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest,Thank you for choosing Enlux Hotel as your accommodation choice during your recent stay in Jinan, and for taking the time to share your experience here.We were very pleased to read that you appreciated the attentive and considerate of our staff Isabel and Maria. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.Your kind words have been passed on to our teams and particularly to Ms Isabel and Maria who made your stay a pleasant one. This will certainly motivate them to keep up the good work.We all look forward to welcoming you again on your next visit to Jinan.Yours sincerely,Amy Liang
BKGreen90
Phòng Giường Queen Hạng Sang
Lưu trú vào thg 1, 2024
Gia đình
14 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 6 thg 2, 2024
It was a great stay in an excellent location. Good selection of restaurants in the area.
Dịch
Phản Hồi Từ Khách Sạn: Dear guests, thank you for choosing Enlux Hotel and the support of the hotel and the recognition of all aspects, everything we do is only for each guest to bring a different experience, to see your satisfaction and affirmation, we are very moved, we will continue to work hard, welcome you to come back at any time, look forward to meeting you again at Enlux!
Terrycho
Phòng Executive Superior với Giường King Size
Lưu trú vào thg 6, 2023
Người đi công tác
8 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 22 thg 6, 2023
This hotel is amazing..very clean and all staff are kind and very friendly. Also food are really good and delicious. Especially it is 5 stars but price is best of best. Highly recommended.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jinan Silver Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
A.R.
Phòng Đôi Cao cấp
Lưu trú vào thg 4, 2024
Người đi công tác
37 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 25 thg 4, 2024
nice staffs and services. good variety of breakfast items.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest! Thank you for choosing to stay in Enlux Hotel and share your feelings, as you said, we have been committed to creating a warm and sweet home for customers, you stay comfortable is also our highest pursuit, we will continue to work hard to provide you with better service, looking forward to your visit again! Thank you again for your recognition of our grand hotel. Guest Experience Department
Wonderful location, excellent room, good service and great breakfast. I highly recommend. Customer service Hannah was lovely!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jinan Silver Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hannah
Tao2
Phòng Giường Queen Hạng Sang
Lưu trú vào thg 12, 2022
Vợ chồng
7 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 4 thg 1, 2023
Enjoyed my stay at the hotel , the views was so spectacular, room so spacious and I really loved the rotating restaurant. However there was a little bit of language barrier with the room service personnels but many thanks to the lady Hannah who works there .Her English is so fluent , she is very welcoming, polite and professional.
Dịch
6/7
Phản Hồi Từ Khách Sạn: Dear Distinguished Guest,Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jinan Silver Plaza ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Manager-Hannah