Amberly
25 tháng hai, 2024
This older hotel is advertised as a modern luxury escape in the mountains. In reality, it is in desperate need of a makeover, maintenance and customer service training for front desk/housekeeping staff. Our room was not cleaned well, water pressure and temperature changed constantly, and the AC sounded like a turbine engine going off in the night. The gentleman at the front desk openly lied about the breakfast buffet (which we found out later), and lied to another member in our party about water in the lobby - leaving us to deduce that he was just flat out lazy and rude.
The pool was dirty, the steam room not in service, sauna non-existent and the pool towels weren’t restocked throughout the day.
For the price you pay, it’s absolutely not worth it. Shout out to the Walter’s Restaurant staff who were amazing and the bright light in our stay.
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