Mehdi
29 tháng mười hai, 2021
It was not a place to stay even one night! Terrible service and communication, terrible room, terrible breakfast. The hotel was not clean at all the stairs were full of dirty water and snow from outside. The locker of the room was broken and beeping the whole night! We could not lock the door from inside and did not feel safe during the night! When we talked to the reception ( a black hair lady), she was not communicating politely, she didnt accept to change the room with a proper locker and she was not even looking at us while we were talking to her. She said pull the door harshly to be closed but that didnt help also and still making too much noise all the night. Our neighbour knocked our door for the noise of the locker but we couldnt do anything! The reception said we will fix it in an hour but lied. Terrible experience from a 4 star hotel so far! The inside floor of the room was full of long black hair everywhere, disgusting! The breakfast was packed in a small bag and delivered in the morning without asking if we have allergy to the any of those inside the pack! No tea, no coffee included in the breakfast. (Only an apple, a small orange juice, a very small sandwich with cheese and old veggies on top). We were not satisfied at all and do not recommend anybody to stay even one night there!
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