Courtyard Jackson Ridgeland

Oh my goodness! This place is BAD, BAD, BAD! And the cost was comparable to other hotels in Jackson. They are renovating but come on, this place is the worst! We contacted Marriot Corporate and they aren't taking any responsibility for their name being used by this hotel. That is so misleading and almost criminal. The pool was full of the blackest water and there were gnats everywhere! YOU can't have standing water like this!! So many things are wrong with this hotel. TAKE SOME RESPONSIBILITY MARRIOT!!! I can't believe this place is even allowed to operate. OH and the SMELL of the awful carpet was enough to make someone gag!

A terrible hotel. The worst I have ever stayed in. Avoid this place! I understand the hotel is being renovated (it needs it) but you can do this whilst maintaining service….indeed we’ve just come from another Courtyard being renovated and it was fine. Room only had a single lamp to light it. Paint peeling. Bed sofa and single lamp converted in dirt. Bedding poor quality and office chair unusable.

We came in town for a funeral. Not the best time to visit, but ok. Walked in and received good service from front desk staff. We quickly discovered that this is where things went down hill. The first room we checked in had issues with temperature control. The second was supposedly renovated but was not clean whatsoever. The hardwood floor was completely filthy and you couldn't walk around without shoes or else you'd drag dust and dirt into bed with you. The hallways, stairs, and elevators were the worst we've ever seen. There was remodeling equipment scattered throughout the entire hotel...more specifically in many of the common areas like the stairs, ice machine area, and just outside the elevator. There was also debris and drywall and paint flakes everywhere. When we approached management and staff they shrugged it off and actually stated the situation was out of their hands. We even pointed out an empty chip ag on the floor and they ignored it to our face. Meaning there was absolutely nothing they could do, because they were directed to do nothing about the issues. This last part was the most disturbing. Who told staff to do nothing about filth and dissatisfied customers? Lastly, my wife and I are both Travel Agents and will be contacting the BDM for this location, because this is embarrassing to the entire Marriot brand.

First, I think they’re doing a renovation which explains the messiness and uncleanliness of the common areas however that doesn’t excuse the state of the rooms. It was terrible. There was furniture torn apart. One of the dresser drawers was off the hinges. There was no soap for the shower. There were lights on the side of the room with the bed only the general floor lamp so at night half the room was dark. You couldn’t do anything while sitting in bed. There were also no outlets by the bed so good luck trying to charge your phone and have it near you at night. Horrible stay for a Marriott

The room needed to be vacuumed and the hotel smelled of a cover up spray. Wouldn’t stay here again. Very disappointed.

Over hang had no footage listed Peanuts on floor between beds Hair dryer bag was empty Shower rod falling down Dirty shoe marks on bathroom floor Very loud air conditioner when it came on

Remodeling the lobby does not improve what's more important, a clean UPDATED functional room. I felt like I was in a time warp to 1991 with the fixtures and gross shower.

The facility is horrible. The ceilings are leaky, and carpet is dirty. This place shouldn't be open. The staff was friendly otherwise I would've tried my luck booking some where else . This place is not safe

I’ve been a BonVoy Member for 8.5 years, I’ve written hundreds of reviews for hotels. This place by far was the worse experience of my life. See photos of my bed moldy! Nats infested room 111. $2 for banana in the morning what a joke but then on the evenings you host a popcorn night on Wednesday and had the same fruit for free. The front desk staffer when I checked in on May 22nd was more worried about ordering her food than checking me in. The lady that made the kettle popcorn on Wednesday was really nice really excited about the popcorn that was really fresh that day.