Các đánh giá Mövenpick Hotel Istanbul Marmara Sea

Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you so much for sharing your detailed and thoughtful review. We are thrilled to hear that you enjoyed your stay at Mövenpick Istanbul Marmara Sea. It is great to know you appreciated the elegant design, clean and comfortable rooms, and especially the stunning views from the top-floor restaurant. We are glad you had a relaxing experience in the spa and enjoyed the tasty room service options, including the vegetarian dishes.We are deeply committed to guest satisfaction, and it is always rewarding to hear when that dedication is reflected in your experience. We are happy you got to enjoy our signature ice cream and coffee in the lobby bar as well.We truly appreciate your recommendation and look forward to welcoming you back for another relaxing getaway.Sincerely yours,Hotel Management

Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for your wonderful review and kind words. We are truly delighted by your generous praise and thrilled to know that your experience at Mövenpick Hotel Istanbul Marmara Sea was flawless.From our spacious lobby to the signature Chocolate Hour, it brings us great joy to hear that you enjoyed the highlights of your stay. We are glad to know your experience left a lasting impression.We look forward to welcoming you back in the near future for another exceptional stay.Sincerely yours,Hotel Management

Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not align with your expectations. While we understand your concerns, we appreciate you bringing them to our attention.We always aim to provide the highest standard of service, and your comments have been noted.We wish to have the opportunity to welcome you again, when you visit Istanbul again.Sincerely yours,Hotel Management

Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for sharing such a glowing review! We’re delighted that you enjoyed the stunning views, comfort, and cleanliness, as well as the warm hospitality of our staff. It’s wonderful to hear that your stay left such a positive impression, and we’re thrilled that you plan to visit us again.Regarding your preference for a carpeted floor, we value your feedback. While carpeting is not part of our current design, we always aim to provide an elegant and fresh environment for our guests. Looking forward to welcoming you back for a longer, even more relaxing experience soon!Sincerely yours,Hotel Management

Phản Hồi Từ Khách Sạn: Dear Syani LinartoThank you for taking the time to share your kind comments following your stay at Mövenpick İstanbul Marmara Sea.We’re delighted to hear that you enjoyed the peaceful location, modern design, and beautiful sea views from your upper-floor room. It’s also great to know that the convenience of reaching the historical city center added to your experience.A special thank you for recognizing İnci and Cenk—we’re proud to have team members who go above and beyond to ensure our guests feel well cared for. Your appreciation has been shared with them.We hope to welcome you back again soon for another memorable stay.Sincerely yours, Hotel Management

Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you very much for taking the time to share your recent experience with us. We sincerely value our guests' feedback, as it provides us with important insights into how we can continuously improve our service.We are sorry to hear that your stay did not fully meet your expectations. Please allow us to clarify that the Deluxe Corner Sea Side Room you reserved is indeed categorized as a partial sea view room, located on the sea-facing side of the building, but it does not offer a full panoramic view. For guests seeking an uninterrupted sea panorama, we recommend our Panoramic Suite category, which provides more space and breathtaking, unobstructed views of the Sea of Marmara.Our reservation and front office teams are always available to provide detailed information regarding room types, availability, and rates upon request, and we are happy to assist with any room changes or upgrades depending on availability. Nevertheless, we fully understand how important the view was for your experience, and we regret that this distinction may not have been as clear as intended at the time of booking.Regarding the air conditioning, we are sorry to hear that you encountered discomfort. Had we been informed during your stay, we would have been happy to send our technical team immediately or offer an alternative solution to ensure your comfort.With respect to the Chocolate Hour, it is held daily from 5:00 PM to 5:30 PM, and we regret that you arrived shortly after the service had concluded. We understand how disappointing it can be to miss out on this complimentary experience, especially when so close in timing. Your comments about the interaction with our staff have been noted and shared with the relevant team for follow-up, as we are committed to ensuring every guest feels welcome, even in small moments.Once again, we thank you for your constructive feedback and hope to have the opportunity to welcome you back in the future, where we may provide you with the high level of service and hospitality we strive to deliver.Sincerely yours,Hotel Management

Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for choosing Mövenpick Istanbul Marmara Sea.We strive to provide a great experience for our guests, and your positive comment is greatly appreciated. We are delighted that you found our location to be ideal, with many restaurants just a short walk away. It is great to hear you enjoyed this convenience, and we look forward to welcoming you back soon.Sincerely yours,Hotel Management

Phản Hồi Từ Khách Sạn: Dear Abu Omar,Thank you very much for choosing to stay with us and for taking the time to share your feedback. Cleanliness is one of our top priorities, so we are truly happy to hear that you were satisfied with the condition of your room. We also appreciate your kind words about our service. It is great to know that our convenient location near the Marmaray station helped make your travels easier. We look forward to welcoming you back for another comfortable stay in the near future.Sincerely yours,Hotel Management

Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with every aspect of your stay, from the rooms and services to the food and beverages. We take great pride in maintaining the highest standards across all levels of our operation, and it is wonderful to know that our efforts have made a positive impact on your stay.Your kind words about our team and leisure facilities mean a lot to us. We are particularly pleased to hear that the quality and variety of our offerings continue to meet your expectations, especially given your frequent stays with Mövenpick globally.We look forward to welcoming you back in the future and ensuring another exceptional experience.Sincerely yours,Hotel Management

Phản Hồi Từ Khách Sạn: Dear Regina,Thank you for your kind words! We are thrilled to hear that you had an incredible experience and enjoyed our customer service. At Mövenpick Istanbul Marmara Sea, we strive to provide exceptional hospitality, ensuring every guest feels welcomed and well cared for. Your feedback motivates us to continue delivering outstanding experiences.We look forward to hosting you again in the future!Sincerely yours,Hotel Management

Phản Hồi Từ Khách Sạn: Dear Al Anqari, Greetings from Mövenpick Istanbul Marmara Sea and thank you for your rating.First of all please accept my sincere apologies that we can not show you our real ‘’Accor’’ hospitality.We would like to know the reason of the low rated about our hotel, please contact with us to give some details for better service qualty via an e-mail. We do hope that you will give us another opportunity. Sincerely wish to have you back with us in the future. Your Sincerely,Mövenpick Istanbul Marmara SeaHotel Management

Phản Hồi Từ Khách Sạn: Dear Faruk Baydemir,Thank you for sharing your feedback with us. We’re delighted to hear that you had a positive experience during your stay.Regarding your comment about the shampoo, we would like to share that the soap, shampoo, and shower gel provided in our rooms are vegan and fragrance-free, designed to cater to a wide range of guest preferences. However, we understand that personal preferences may vary, and we will certainly take your feedback into consideration for future improvements.We look forward to welcoming you again in the future. Sincerely yours,Hotel Management

Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for sharing your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated the modern design and cleanliness of our hotel. It's great to know that our location in a peaceful area with easy access to restaurants and the metro station enhanced your experience.Your positive feedback is truly appreciated, and we hope to welcome you back soon and provide you with another enjoyable and relaxing stay.Sincerely yours,Hotel Management

Phản Hồi Từ Khách Sạn: Dear Kaouthar Achour,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay at our hotel and found our location to be convenient. Your recommendation means a lot to us, and we're thrilled that our brand-new facilities met your expectations.We look forward to welcoming you back on your next visit and continuing to provide you with exceptional service.Sincerely yours,Hotel Management