Tài Khoản Khách
17 tháng ba, 2024
Pick up from the airport was easy and convenient. Arrival at the resort was nice, a cold jasmine tea was quite welcomed. As we checked in, we were told there was no junior program which was quite disappointing for my daughter. It would be nice if they had emailed us a few days before to let us know it would not be open as we could've prepared for that. The mini club program was great, lots of activities and my other daughter loved it. The restaurant was nice, different types of food each time was fun. It was super windy so many of the water activities were canceled which was sad but we were able to get 1 time snorkeling which was great fun. The bad part was our room had a major ant infestation. While I understand insects are part of staying on an island. But there were lines of ants across both of our rooms. 2 of my daughters beds had ants on it. We called at 9pm when we saw it, they apologized and said they'd send someone right over. 930, nobody came so we called again and once again apologies and someone is coming. 945, we had to call again and asked for someone to come now or switch our room. Magically 5 minutes later, someone came and sprayed and wiped the ants up. Then left. No changing of sheets or anything. So we were left with a room of bug spray and ants still on the bed. So we paid for 2 rooms and used only 1 because my daughters had to sleep in our room. The next day we went to the front desk to complain and once again an apology. They said they would come clean. You would think that means they would change the sheets. But we can back later that night and the beds were made, new towels but the sheets had not been changed, how do we know? Because the smashed dead ants were still on the cover. But they left us a can of bug spray so we could spray for ourselves...Which we had to do. Many people rave about how wonderful and friendly the staff are. I can see and understand that as we saw the staff bringing drinks to people, stopping and chatting with them but we didn't experience this. The only staff that were above and beyond were the mini club people. They were always friendly and greeted my kids. As we checked out, the GM stopped and asked about our stay and I told him. We got another apology....saying sorry does not fix the issue that my kids had to sleep with us because of ants.
Dịch