Best Western Ipswich Hotel and Spa

La habitación olía fatal. La cama incomoda y la luz de la habitación fatal. El tamaño de la habitación es grande. El restaurante estaba bien pero el desayuno escaso. El necesita una renovacion

We were a group of 20 people who stayed earlier this week . We were greeted warml, welcomed with tea and coffee. The hotel may look plain from the outside but the rooms are sapcious, very comfortable, and very well equipped. The staff, amongst whom were 3 generations of the one family, Lynn, her daughter and grandaughter, were truly excellent. The food was delicious, the menu much varied with breakfast a high standard each day. We would return.

When arriving at the hotel we were instructed by a passing member of staff that we had to check-in using the automatic check-in facility. Unfortunately, the automatic check-in facility was not functioning properly as it was unable to produce the key cards for the room. We then had to wait for a member of staff to carry out a manual check-in. Having been delayed with the check-in, we were surprised to find in the very spacious room, what appeared to be a cigarette burn in the window seat. This was not a good first impression as it immediately indicated that someone has probably been smoking in the room and with the two of us being non-smokers it presented an uncomfortable feeling. There were notices in the hotel stating that the hotel had a 100% no-smoking policy within the hotel. On the positive side the room was of a good size and the staff were very pleasant. The breakfast was very good and on the Saturday and Sunday breakfast was cooked to order.

Lovely clean crisp white bedding .comfortable bed ,with tea coffee making facilities in room .Nice hot water for shower and bath . Nothing negative at all staff friendly ,food good . Very quiet area . nice bar area as well. Also car parking is available at hotel.

The hotel is very dated with no air con in the rooms and can barely open the windows. It was stifling during the night. The bed was also very small. On the Saturday night we were kept awake by rowdy guests in a nearby room. We complained twice but nothing seemed to happen. The next morning we were told that there was nothing staff could do as they were wedding guests. Well so were we and we weren't making a racket at 2am. No offer of anything from the hotel to make up for the lack of sleep.

We stayed here for a wedding that we attended locally and found the hotel good value for money and would stay here again. The breakfast was nice and plenty of variety although when we asked for a particular time slot we was told they were fully booked and when we went the dining room was half empty . We found that a little strangex

The beds were so uncomfortable it felt like we were laying on cardboard, we hardly slept. The toilet was blocked and the rooms were not clean (lots of bugs and insects). The gym was out of use due to the building having a leak and the carpark was small and filled up quickly. I would not recommend this hotel.

I was concerned about some of the reviews I read before arriving but I was not unhappy with my room or the service. Its true the windows dont open enough to climb out of them but you can open them sufficiently for ventilation. Some reviews said the rooms are too but mine was fine, I didnt need the fan provided. Ample teas and coffees provided. The shower was a bit dated, it had seen better days but overall I was satisfied. in places the hotel IS a bit dated and as facilities were closed I would not agree its 4 star. The staff were nice. Bar prices were high. If you want to find minor things to moan about in your room you will be able to but if you want perfection then go to a very expensive hotel. Breakfast was adequate but a bit limited. The hot food was cooked to perfection. Only 2 kinds of cereal available but I enjoyed breakfast for my 3 night stay it was sufficient. I had no trouble parking. Be aware the hotel does not have a lift so the stair climb is hard for the infirm. Room TV was very nice, limited channels. Bed was very comfortable, curtains really blacked out the room and it was really quiet even though room opposite was being refurbished. I was not unhappy with my stay - would have like a fridge in my room. Take negative reviews with a pich of salt, you cant please everbody all the time

Complete mess up on the extended booking. Even though all confirmed as sorted well before we arrived.and note on system We originally booked 2 nights and several days before added an extra night. Making sure they knew we are already staying so we don’t get rooms swapped May as well not bothered telling them as all has to be sorted on night and only lucky we managed to stay in same room. Even after that receiving call next morning asking when are we leaving the hotel. I said we are here for another two days. They thought we are just Kate booking out. So a mess on several levels of internal communication