Tọa lạc tại St. Augustine, The Ponce St. Augustine Hotel tại khu vực lịch sử, cách Khu khảo cổ Suối nguồn Tuổi trẻ Ponce de Leon và Phố St. George 15 phút đi bộ. Khách sạn cách Cao đẳng Flagler 1,3 km và cách Pháp đài Castillo de San Marcos National Monument 1,7 km.
Hãy tận hưởng mọi dịch vụ, tiện nghi thể thao, giải trí, bao gồm hồ bơi ngoài trời và bồn tắm thủy lực. Các dịch vụ, tiện ích khác tại Khách sạn này bao gồm quyền truy cập Internet không dây miễn phí, dịch vụ hỗ trợ tour/vé du lịch và khu dã ngoại.
Thưởng thức món ăn Mỹ Latin tại De Leon Latin Cocina, nhà hàng cạnh hồ bơi với quầy bar/khu lounge và quang cảnh hồ bơi. Khách cũng có thể ở lại phòng và thưởng thức những bữa ăn ngon với dịch vụ phòng (có giới hạn thời gian).
Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm quầy tiếp tân phục vụ 24 giờ/ngày, trang thiết bị giặt ủi và dịch vụ ATM/ngân hàng.
Hãy nghỉ ngơi thoải mái như đang ở nhà mình tại một trong 84 phòng trang trí khác biệt với tủ lạnh và lò vi sóng. Giường nệm Tempur-Pedic được trang bị bộ đồ giường cao cấp. Các chương trình truyền hình cáp và đầu đĩa DVD sẽ giúp bạn có những giây phút giải trí thoải mái; song song đó, kết nối internet không dây miễn phí giữ bạn luôn kết nối. Các phòng tắm được trang bị bồn tắm hoặc buồng tắm vòi sen với vòi sen phun mưa và đồ dùng nhà tắm miễn phí.
"First of all, I have no complaints about the hotel's interior facilities. The only thing that made me angry was the front desk staff who checked me in.
He was a middle-aged white man. When I checked in, I noticed that the final payment amount was different from what the third-party platform had originally quoted. I asked him if there had been a mistake and mentioned the amount I should pay (my tone was polite and not offensive at all). Suddenly, his attitude changed, and he said, ”I don't care. You have to pay the amount shown in our hotel system. If you're not ready to pay, then step aside—there are other guests waiting. Don't argue with me.,take it up with the third-party platform.” His attitude was extremely rude, and I became anxious.
After going back and forth for few minutes, I suggested paying first and asked if I could pay in cash. He refused, saying I had to pay by card. I became even more frustrated but eventually compromised and paid by card.
Then he started being difficult again, claiming there was a problem with the computer and that even the final payment couldn't be processed at the moment, so he couldn't check me in. I was very hungry at the time and just wanted to check in quickly, drop off my luggage, and go eat. His stalling felt intentional, as if he was deliberately delaying my check-in. By then, 20 minutes had passed since I arrived at the hotel. I had no choice but to leave my luggage in the lobby, eat first, and then return to check in.
An hour later, I came back to the front desk, but no one was there to assist me. I noticed him resting in a small room next to the desk and called him out. When it was time to pay, I asked again if I could pay in cash, and this time, he actually allowed it (absurd). I asked him to provide a receipt for the final payment so I could inquire with the third-party platform about the discrepancy in the amount. He became very impatient and told me he couldn't give me a receipt of what I paid, only allowing me to take a photo of a piece of paper that didn't even specify what the charge was for. I was really speechless—this was the worst front desk service I had ever experienced.
The next day, the front desk staff was a Mexican boy, and his attitude was completely different. I guess I was just unlucky."