Khách sạn có Wifi tại Benguet

Returning Guest Disappointed – Urgent Improvement Needed Stay: 15-17/Nov/25 Status: Returning Guest We returned hoping for improvements after our last critical review, but found significant service failures persist. Management must urgently address these issues before our planned January visit. * Room Welcome: Cookies appreciated, but a Baguio Rose flower stalk would be a more meaningful gesture. * Housekeeping: Towels placed on the floor for replacement were simply re-hung; we had to call for clean ones. * Front Desk: Only one staff member on duty led to three unanswered calls at night. This poses a serious safety risk in an emergency. * Food (Breakfast): HORRIBLE quality. The buffet lacked creativity, was visually unappetizing, and items like the sausage were inedible. The Chef needs immediate supervision. Management/GM: Please give these critical points your special attention. We need to see positive improvements in January; otherwise, we will seek other accommodations.

This hotel has some good points: 1. Great buffet bfast with a variety of food selections. I like their dried fish, omelette, langgonisa, coffee, breads, fruits. But noticed they did not serve bananas. Staff looks attentive to the needs of guests. 2. Have greats restos and shops nearby. Also near the CJH Conference area. 3. Has ample parking and nice garden plus heated pool. However this hotel also needs improvement on the following areas: 1. Front desk looks like they are not coordinated. Made separate booking for three nights via Agoda and Trip.com and informed the hotel about this arrangement. However, after our first night, front desk asked us if we are extending our stay. Worst, they deactivated our key cards so we have to go down again to have them activated again which caused some inconvenience. 2. Toilet has a foul odor so called housekeeping who took some time to attend to us. They told us what to do to avoid the foul smell but some unpleasant smell still remained so reported this to the team leader who sent their engineering to check. The hotel staff told us they will return but never did. So problem was not solved. 3. Requested for late checkout since our trip back to Manila was still at 2pm. However, front desk cannot commit and said will require approval. We followed up and got no positive feedback. Called team leader and made complaints about issues 1-3 and had our request accepted. 4. Very difficult to book a taxi or grab and the guards said because of too many guests or tourists. But it’s a pity that such an expensive hotel also has no shuttles service. We booked this hotel because it’s near the conference area but disappointed because we felt we didn’t get the value and services we were expecting. Anyway, thanks to the great staff.

Chúng tôi rất hài lòng với chỗ ở tại khách sạn. Phòng sạch sẽ, ấm cúng và thoải mái, nhân viên thân thiện và nhiệt tình. Nhìn chung, đây là một kỳ nghỉ tuyệt vời, đáng để giới thiệu.

⭐️⭐️⭐️⭐️⭐️ Khách sạn sạch sẽ, phòng thơm tho, thủ tục nhận/trả phòng dễ dàng, nhân viên thân thiện và niềm nở. Kết nối Wi-fi tốt. ⭐️⭐️⭐️ Bữa sáng tự chọn: Thức ăn ngon nhưng lựa chọn hơi hạn chế, chủ yếu là thịt heo/bò, tôi hy vọng sẽ có thêm rau và hải sản. Và tôi hy vọng sẽ có trứng, đừng chiên trứng tại chỗ nếu không sẽ phải xếp hàng dài. ⭐️⭐️ Vị trí tốt nhất nếu bạn có xe riêng 😊 Chỉ hơi xa trung tâm thị trấn một chút. Ở đây không có nhiều taxi nên bạn thực sự không có lựa chọn nào khác, bạn có thể đặt xe Grab (giá taxi Grab khoảng 200 đô la trở lên, nhưng nếu bạn là khách quen thì chỉ khoảng 100 đô la hoặc ít hơn). Một điều cần lưu ý là đoạn đường lên sảnh chính của khách sạn khá dốc, đường dốc xoắn ốc rất khó đi nếu bạn không quen lái xe, hy vọng sẽ có người giúp bạn lên xuống xe để tránh va chạm và tai nạn.

⭐️⭐️⭐️⭐️4/5 Our stay at Hotel Urban Khotel (Kurban Hotel) in Baguio was truly enjoyable. From the moment we arrived, we were warmly welcomed by the staff. They were consistently polite, attentive, and always willing to assist, which really made a difference in our overall experience. The cleanliness of the hotel is outstanding. Rooms, hallways, and common areas are spotless, and you can tell that housekeeping takes pride in their work. The rooms are well-kept, comfortable, and provide everything you need for a relaxing stay. Another highlight is the location. The hotel is conveniently situated—close enough to the heart of Baguio for easy access to popular spots, yet far enough to enjoy a calm and peaceful atmosphere. It’s a great balance for both relaxation and exploring the city. The unlimited breakfast was a pleasant surprise. The food was tasty and filling, giving us the energy we needed to start our day of sightseeing. A bit more variety in the menu would be nice for guests staying multiple nights, but overall, it was a great perk. What we really loved was the view from the hotel—absolutely beautiful and one of the things that makes this stay memorable. Waking up to the cool Baguio breeze and a nice view is definitely a bonus. Overall, Hotel Urban Khotel (Kurban Hotel) exceeded our expectations. Clean, well-located, friendly staff, delicious breakfast, and great views—everything you’d want in a Baguio getaway. Highly recommended, and we would definitely stay here again!

No lock in bathroom and no drainage in bowl area. But overall, we have a great stay ‘coz it’s accessible in all needs. Thank you

The hotel and staff were fine . The amenities over the road were excellent. Great restaurants and patisserie. Location was a nightmare to get to and from Baguio centre . But that was mainly due to it being the busiest most unfriendly city in the Philipunes. Not to be recommended to westerners