Tài Khoản Khách
25 tháng mười, 2023
EXTREMELY TERRIBLE EXPERIENCE! Long story short : Get a Nigh**are at Munnar , book their resort! We were 6 people in number. ie 3 couples, + 1 child. Booked their rooms one week prior to visit, paid advance amount. Received confirmation from them that two rooms have been booked. We were happy that the person we talked to at the resort was good over the phone and gave us details regarding where we can visit and how we can reach there. It seems that the resort is at some remote location as he mentioned that do not depend on Google maps. Its almost 20 Kms from Munnar town.( 1 hour drive from town) We had explained him our whole plan for the day and he knew that we would be visiting Munnar and end of day we would come back to resort. It was his idea to do so. Being at Munnar ( echo point, top station, kundala dam), my phone was most of the time out of coverage area . Thanks to AIRTEL. Here comes the TWIST! We were back to munnar town to head towards the resort, I called the guy just to make sure about the route as he said not to depend on maps. HE SHOCKED ME SAYING THAT HE GAVE ONE OF OUR ROOMS TO SOME OTHER GUEST AS I WAS UNREACHABLE! 6 people and a child were left stranded by the resort guy! He suggested to stay in that available 1 room! We were here for vacation and not to be in a jail! At the peak time of Munnar , ie during the Pooja holidays where can you expect to run around munnar and get a room? His lame excuse for doing this dirty act was that I was not reachable over phone , which he knows I would not be as I was travelling around these hilly areas. Him being a local at Munnar should be aware about all these matters, regarding the phone availability. Not sure how they run a resort with such pathetic service! I'd rather spit on them than accepting his one room for 6 adults and a child! Worst Experience ever in my life!
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