Tài Khoản Khách
26 tháng năm, 2024
This is possibly the first of several reviews I will be writing about this hotel. We have not had a good experience at all. There are many issues here. The rooms don’t get cleaned properly. No tables set for dinner each time we go, they’re either dirty or lacking cutlery etc. I have intolerances (gluten and lactose) which the hotel were notified of before we came however this was not on my notes and there was nothing in place for me. The first few days were really bad i barely had anything to eat. After speaking to several people I am now offered an evening meal each day, which at least is better than before. To be honest the best meal I have had is when I went on a trip on the glass bottom boat, which says a lot. Apart from that my choices are very limited. Tea and coffee is never replaced in the rooms nor is the water in the fridge. If you want more coffee then you either have to ask the person cleaning the room if you’re around when they show up, or get it yourself. There was a day when we didn’t even have any cups left for us in our room, so had to go and find some, just so we could have a coffee when we woke up. The food is very poor quality and absolutely lacking in imagination- for a country that is famous for great produce, I.e. spices, herbs, fresh fruit and vegetables , this hotel seems to have missed the boat completely. Hardly any choice each day, never hot or refilled when empty (unless kitchen staff are told). Very same-y every day. Certainly not a lot of it either. There were no cups this morning when we went for breakfast, I did ask and was told ok just wait a minute, the waiter came back with 2 cups? There were lots of people waiting, so 2 certainly wasn’t enough. There has been a party of swimming guests staying who were given top priority and if we weren’t invisible before we certainly were then. We have spoken to the customer relations team quite a few times however they don’t seem to be getting any response from management either so their best efforts all seem to be in vain. We are grateful to them for their help. We went out on a few trips this weekend and can honestly say the food we had was absolutely amazing, at least we had some decent meals. I dread going for dinner every day as it’s not good. It’s basic food that I could cook better at home. Came back from a trip today, really wanted a coffee however we couldn’t as they were broken, absolutely ridiculous. It just seems to be one disappointment after another. We still have just under a week left here and I can honestly say I want to go home. I have never felt like this before and we have been to Turkey many times before which all were amazing.
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