Xihai Hotel

We stayed here for 3 days 2 nights. We choose this hotel due to close proximity to Tianmen Mountain cable car station, just 7 mins walk away crossing the road. Hotel interior is cosy and classy. We are happy with the stay and highly recommend to our friends and family to stay in when they come over to Zhangjiajie.

The lady at the front desk 西海小张 took the initiative to help us upgrade our room to Area A. The room was not big but well equipped. 西海小张 also helped us to plan routes and provide various reminders, which is very considerate. We were very satisfied with the service. 5 stars for 西海小张. Thank you very much.

Dirty plates, no hand washing stations or even sanitizer at the buffet. Unreasonable price, food is 10x the price outside the mountain (¥400 for eggs and fungus), uncooperative service manner, room card didn’t work, bathtub dirty, the servers don’t pour your tea or try to provide you with any form of service whatsoever except for one who we initially ordered from was polite and helpful. Would definitely not recommend this hotel. ¥600-700 for the regular room with good view would be fair, food maybe 4x the price of outside would be reasonable, but this is completely irrational. The workers, while I’m sure they’re lovely people, don’t understand the concept of service. And I’m sure the owners are the same to lack training and maintenance for basic hygiene and functionality of amenities such as room cards, hand washing stations, clean plates or basic value for services provided.

设施：superb. Equipments like lights and dawn jackets appreciated!!! 卫生：clean enough 环境：nice location for sunset/sunrise and all major spots !! 服务：Mr方 provided enough information to enjoy 黄山 and the hotel through 微信. Map provided was convenient for planning. Highly recommended!!

Finally brought my family to Huangshan. Booked a 4 bed room at Xihai hotel, it is much better than expectations. Automatic warm toilet seats with bidet function. Overhead projector in one of the rooms. Warm and responsive service from guest butler Sanbao（三宝）, issues (toilet seat remote controller battery and room temperature) reflected were resolved quickly and satisfactorily. Hotel staff are very friendly and courteous, hotel front desk, doorman and morning breakfast staff.

The hotel facilities are fine and clean. Down jackets are provided in the rooms and can be worn for going out at night or watching the sunrise. All the staff were very friendly and helpful, and the check-in process for foreigners was smooth. They upgraded our room for free when they found out we had a small child with us, which was very helpful.

The hotel had a great location close to some of the most famous peaks. We stayed for a night to be able to see the sunset and sunrise and all was arranged in order to allow it in the most comfortable and convenient way, from tours planned to down jackets in the room free for use. We were upgraded during check-in for a better room and used the restaurant for dinner and breakfast. On top of that we also found a voucher for the spa in the room ☺️

Stay was great! Everything was Amazing. Just the appointment for a Massage was not so easy as nothing in englisch and communication with tje guy at the spa was very Bad. Even with a translater App which normally works awesome it was a hard time to get the Massage scheduled

The Area B was a two stars hotel setting which I was not aware of: 1) the Bathroom is so small and poor quality. 2) the Hallway wall was so dirty and they don’t bother to paint it. 3) the quests were out of control. They talked and yell so loud. They pound the doors… I can not believe the hotel did not stop them. A group of people from India… OMG. What a shame. If I ever come to XiHai again I will only stay in Area A. Never go to Area B.