Palacio Royale Inn Boutique Katy

They have been saving my room for weeks for me to keep rebooking but as soon as the day came that the taxes doesn't have to be paid anymore at the 30 day mark they gave my room away. Any other time they called and verified I wanted to stay. Now I'm looking for somewhere to go all because they wanted to be greedy. Very poor experience for my baby and I.

I am very mad it's terrible how dirty that place the room every single place of the room is super dirty even in the front office is very dirty I did not stay the night so it's terrible that I have to pay money for a place where I didn't stay because it was so dirty.

We couldn’t rest acutely working people start working on Sunday morning it was really annoying Loud noise

External entry to property (Room 217) has significant sealing issues, leading to wind, external debris and weather entering room. Road noise is significant, interrupting sleep and preventing rest/enjoyment of the space. Room is well decorated and nicely arranged, but the need of a door seal (bottom and sides) makes the space difficult to enjoy.

Everything was good and they even offer free beers during 6pm-8pm happy hour.

We are preparing to make frequent trips to the Katy area and would potentially be getting rooms every other month. This property is NOT boutique. Our room had multiple stains all over the carpet. Some were extremely large. We came in on a Friday and there were no other rooms. The drapes were dirty. In order to get more towels, you need to bring your towels down to the front desk to exchange for new ones. The included breakfast is pulled early. On our checkout day we went down 30 minutes early and it was gone. It is supposed to stay out until 10 during the week. I requested our room to be serviced and that never happened. I called the front desk when we got back to our room on one of the days, and the rude male attendant just told me no - everyone is gone. The night before we checked out I called and requested a late checkout. She said 11:30 was all that she could do. The overnight lady is great and super sweet! We had appoin**ents in the morning and when we got back to the room the housekeeper told me that checkout was at 11. I explained that we had a late checkout. She seemed confused. At 11:28 we actually were standing by the door about to leave and the rude man at the desk knocked very loudly. I opened the door and he said checkout! I said, we had until 11:30 and you're here before that time. Blew my mind. We had to walk back to our building to get new keys made to access the fitness center. Our keys still didn't work. Stay anywhere else! It's not worth it

4 days 3 nights no room service no clean towels on Sunday we called for room service front desk says no service on Sunday breakfast at a sister building very inconvenient won’t be staying at this property in my up coming visits to Houston

The beddings are not clean, room smells bad and the bread first is very limited and I didn’t found any things to eat or drink.

It seemed sketchy. Had I known that this was a motel I wouldn’t have booked it. I’m not a big fan of doors to your room to the outside of a building. It’s very loud when people walk by your room with the roller luggage. Sounds like a freight train. However, now I know.