The Long Hotel

Unfortunately, I just read the terrible opinions that The Long Travel has after having THE WORST tour experience of our entire trip through Asia. I took this time to point out that the staff gave us a derogatory treatment, especially a tall girl. It's as if they're doing you a favor and you're paying for a service. We got there because our bus left us with them. Terrible decision.

Scam experience. We booked an overnight bus from Tam Coc to Hue. We paid 630,000 for a 20 pax luxury sleeper bus. We waited for the bus for about an hour since it was late, once it was here we were completely rushed into it, with no moment to think of what was going on. Our luggage was thrown into it and we went in. This bus was a 36pax bus with probable other 15 people sleeping on the floor and some other cabins had multiple adults in it. We couldn’t really look back because the bus was already moving and we didn’t even have a seat. Finally they find two seats and we take them. The driver drives horribly. Not my first long bus in Vietnam, it was impossible to sleep because of this. Lots of noise and people watching Tik Tok. The bus manager would be screaming and walking through the aisles. At some point, he opens my curtain, and, without asking, places a notebook on my leg and starts writing, without looking at me. He made me very uncomfortable and told him not to touch me, he yelled at me. Any time he would walk through, he would press himself agains me through the curtain. At this point I didn’t know if on purpose or not. As you read on other reviews, the bus keeps fish as well with the luggage. We were also promised by the agency we’d arrive earliest at 6:30am, since we don’t have a hotel reservation for the night of the bus. We arrived at 5am, with a very strange man who seemed to be friends with the bus driver only saying hello to foreign girls and asking if we were alone. Very uncomfortable and scammy experience. Don’t book here.

WORST EXPERIENCE EVER. We booked bus tickets from Ninh Binh to DaNang. They made us pay double the price as usually, and they literally had no idea which bus is ours. When I asked them they denied answering to me, and didnt even looked at me ( pretended I was not talking to them). When they finally answered, they said 10 minutes every time... Made us wait more than 2 hours because they have no idea which bus they are booking tickets to. They are very unfriendly, 0 empathy, 0 respect. You are not customer to them but just a money bag. If you dont want to ruin Vietnam and Vietnamese people in your mind, avoid this company please!