Các đánh giá Leonardo Hotel and Conference Venue Hinckley Island

The front desk staff provided the worst service I have ever experienced, exhibiting an unprofessional and rude attitude. Upon entering my room, we were shocked to find it infested with numerous spiders. The shower gel bottle was completely empty when we were given the room. It then took the housekeeping staff over 40 minutes to bring a replacement after we called to request. Remember book the pool in advance, however the pool area is not very clean. This hotel is poorly managed and is failing to maintain basic standards of customer service and cleanliness.

Poor front desk customer service. The room is not available for the designated check in time. The front desk lady is very impolite, without any smile and told us that we need to wait for over an hour or 5 hours for the check in as the room is first come first service basis even we paid already. We waited for an no air lobby, asking for room every 5 minutes and waited over hours for the room without any “ sorry or “ thank you”.

Excellent location if visiting the Triumph Motorcycle visitor centre. Good value. The breakfact is worth having. It is a conference hotel and very specious. The pool and Gym are good. Plenty of car parking.

Lovely clean hotel Polite friendly staff Comfortable bed Would recommend And stay again 😁

Lovely hotel, perfect for a family getaway. The breakfast buffet is great, we will surely go back.

Definitely would go again if and only if it is free of charge! Couldn’t order room service as you couldn’t give a phone call to do so! Down to the its restaurant to have dinner but had been waiting for over an hour (the restaurant manager offered complement drinks as apology!). What a big hotel with several hundred of rooms but have a small swimming pool and jacuzzi so you could only enjoy less than an hour per day (which hasn’t been mentioned when you booked it!). Poor WiFi connection in guest room. Weekend staff seemed to be part time who wouldn’t care what you want! We stayed 3 days 2 nights and only 1 gentleman staff on Monday morning provided excellent service to each guest!

Very clean good breakfast. Staff pleasant

Great hotel easy to find and has great spa facilities I will be back.

Beautiful place !

Awesome

在Rugby小鎮的一晚過得挺chill。酒店是當地比較premium的，有小噴泉和草坪。從rugby火車站打車過去18磅左右，沒有公共交通。 前台小姐姐不算熱情，但是也比較得體，請求延期退房兩小時被同意了。 酒店比較大，走廊長。房間內比較寬敞，乾淨舒適，洗手間裝修乾淨現代（因為英國很多酒店是比較老的設施所以這家顯得不錯） 早餐是很傳統的英式6-10點供應，但是我們九點半到食物就所剩不多了，所以儘量早點去吃早飯吧。 很多親子入住，熱鬧，但是隔音不錯所以不會被打擾。總體來説是不錯的，來不及體驗健身房和泳池，值得小住體驗一下鄉村的寧靜。

附近可以的酒店 就是偏僻