Để bảo đảm tính chân thực của điểm đánh giá được hiển thị, chúng tôi không chỉ tính số điểm trung bình. Thay vào đó, chúng tôi xem xét mức độ tin cậy của đánh giá và ngày lưu trú của khách để xác định số điểm đánh giá cuối cùng.
Đánh giá đã xác thực
Vị trí8.6
Trang thiết bị8.4
Dịch vụ8.5
Vệ sinh8.7
Lọc theo:
Sắp xếp theo:
Tất cả đánh giá(117)
Đánh giá tích cực(16)
Đánh giá có ảnh/video(4)
Đánh giá tiêu cực(1)
Ana Balcar
Suite Tiêu chuẩn
Lưu trú vào thg 6, 2023
Gia đình
3 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 21 thg 7, 2023
The Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there… Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didn’t even gave me some eye contact! Just extended the card and give it to me…which for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes… well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway… But don’t worry, I would come back and enjoy the hotel still… I think, That the admin should train better their staff to provide more highly customer service for all guests 👍🏼 My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)
Dịch
Tài Khoản Khách
Phòng Junior Suite
Lưu trú vào thg 2, 2023
Một mình
1 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 10 thg 3, 2023
One of the nicer hotels in Medellin and near everything in the Poblado / Provenza area. Good pool and jacuzzi, but rooms and gym are very dated.