The Queens Arms Hotel

This was so bad we did not stay and went home a day early. The room was located above a seedy looking pub which looked as if it had not be decorated for many years. The room was approached by a dingy staircase with a brown nylon carpet which did not look clean. The bedroom was dated but the bed looked clean and firm with plenty of towels. The shower had black mildew in the grouting and was in serious need of decoration and modernisation. The final straw was the toilet which would only flush if we climbed on the seat and pulled the chain from the top. This was not a Victorian cast iron toilet. It was circa 1960s plastic and shabby. When I asked about breakfast I was told that they hadn't done food since the pandemic. We booked a hotel in Hexham and all the documentation said Hexham but it is in Acomb which is 4 miles from Hexham.

Friendly staff but that’s the only Positive unfortunately. One night was enough! Arguing and carrying ons in pub until midnight even though quiet time is 10pm til 7am. Room and bathroom was tiny dirty and in need of serious updating and repair. Clearly no investment in the business. Checked out and saw room opposite was occupied by someone who had just crashed there door held open by a shoe and a pair of discarded undies on the floor. Pretty unpleasant stay really. I would suggest that recent reviews on Booking etc are fabricated. My advice would be to find somewhere better in Hexam

Excellent food (the apple crumble is divine) and great rooms, the couple are friendly and wonderful hosts. Close to a bunch of great heritage sites. The local area is beautiful and great for hiking. Also, nice view of sheep being fed as you eat breakfast. 10/10, would stay again.

Room was reasonably clean and very warm. Quite noisy with the bar downstairs and bed was rather lumpy. Only one pillow. Very difficult to fill the kettle from the tiny sink. Very handy having the microwave and fridge.

Nice room, pub looked a bit run down from the outside but fine inside and the locals were friendly.

The beds were unmade when we arrived. The member of staff was a bit odd when we asked for the beds to be made. The amenities and facilities were very poor for the cost of the room and we were quite disappointed

Nice clean room with a comfortable bed, good shower. The fridge and microwave in the room came in handy too

Disappointing. No room service. No chair in room. One tiny 40 watt lamp and overhead fluorescent light. Had to turn sideways to get in bathroom. Shower too high to step in and scalding water. Breakfast instant oats in tub in room and croissant in packet from Tescos. No room service. Expensive for what was provided.

Booked last minute and being a 3star it really was exactly what I needed. Quiet and clean and managed to get a good night sleep.. lady at the reception and on the phone were spot on.. very nice. Brilliant having free parking on site and everything was contactless. Side door to get to the room and back out.. hassle free.