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Vị trí9.3
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Zamathusi
Phòng Superior Queen
Lưu trú vào thg 6, 2024
Gia đình
5 đánh giá
7.5/10
Đăng tải vào 2 thg 8, 2024
Just steps away from Sunac attractions, its like having the fun right at your doorstep.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, hello! Sorry for not receiving your 5-point review! Here we offer our sincerest apologies and look forward to your visit again to review our progress. Wishing you a happy day every day!
Tài Khoản Khách
Phòng giường Queen Size hướng hồ Deluxe
Lưu trú vào thg 4, 2024
Cặp đôi
2 đánh giá
10/10
Nổi Bật
Đăng tải vào 27 thg 5, 2024
Great lake view from room, great services, rapid response, they prepared an amazing room setup for our honeymoon trip, many thanks. 👍👍👍
Dịch
Phản Hồi Từ Khách Sạn: Dear guests, Thank you very much for staying at the hotel and giving us high praise. Every aspect of the hotel is constantly striving to provide more precise and timely service to every guest. We are glad to see your recognition of our work. With your trust in us, we will continue to strive and be ready to bring high-quality service to every guest. We look forward to your next visit! Wishing you a happy life !
Daniel
Phòng Superior Queen
Lưu trú vào thg 9, 2024
Khách đi công tác
74 đánh giá
7.5/10
Đăng tải vào 6 thg 11, 2024
Situated far outside with already little bit old interior.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, hello! Sorry, the hotel did not receive your 5-point review! Here we offer our sincerest apologies and look forward to your visit again to review our progress. Wishing you a happy day every day!
Lives out of a suitcase.
Phòng 2 giường hạng Superior
Lưu trú vào thg 4, 2024
Khách đi công tác
44 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 8 thg 5, 2024
Nicely appointed hotel. Rooms are clean and modern. Shower pressure is good. Pretty views and location is quiet.
Overall, staff were professional, helpful and attentive.
Only problem is that breakfast stopped at 10:am but was down at 9:45am but all the food and breakfast selection was removed- they were rushing to close up and prepare for lunch. So maybe better to say “last serving for breakfast at 9:30am”, instead of “breakfast until 10:00.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, I apologize for not receiving your 5-point review! Here is my sincerest apology to you. Thank you very much for your valuable feedback amidst your busy schedule. If you come here again next time, we hope to book this hotel again and apologize for the inconvenience. Looking forward to visiting again!
Patricia
Phòng Twin Deluxe nhìn ra Hồ
Lưu trú vào thg 11, 2023
Gia đình
8 đánh giá
6.5/10
Đăng tải vào 6 thg 12, 2023
I used to stay at Pullman during the first years it opened. Today, the lobby is cold, the Christmas tree is small and ugly (not like it used to be), carts with packages and boxes everywhere, the rooms have not been touched up for maintenance.
The surrounding area has been gated so access to the lake is difficult, the neighborhood around it is lonely, dark and poorly maintained.
Unfortunately, I was quite disappointed. I would discard the hotel from my short vacay options in the future.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you very much for choosing Pullman Hefei Sunac hotel and sharing the experience with us. We are very sorry to have failed to meet your expectations. Please allow me to express my sincerest apologies. Your feedback is very valuable to us. I will share your feedback with our management team. As for the issues you mentioned, the relevant departments will make action plans and pay more attention to them in the following work. Thank you again for sharing your experience, and we hope to have the opportunity to offer you better experience in the near future. Sincerely Guest Experience Manager Pullman Hefei Sunac
RxN
Phòng Twin Deluxe nhìn ra Hồ
Lưu trú vào thg 7, 2023
Nhóm bạn
18 đánh giá
10/10
Nổi Bật
Đăng tải vào 16 thg 9, 2023
Comfortable, spacious and neat. We enjoyed fantastic views of the waterfront, was well within walking distance of the shopping district and was pleased with the gym and executive lounge facilities on offer.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Pullman Hefei Sunac. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. In the meantime, we also need to express our sincerest apologies that we failed to make you achieve fully satisfaction. I will share your comments with our management team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope to have the opportunity to offer you better experience in the future. Sincerely, Guest Experience Manager Pullman Hefei Sunac
Mike Herbert
Phòng giường Queen Size hướng hồ Deluxe
Lưu trú vào thg 3, 2023
Nhóm bạn
1 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 2 thg 5, 2023
The only negative point was the room. It was not the standard what I expect from this kind of hotel. Lamps was fixed with silicone. The rain shower was not working. Beside those issues, the hotel was top.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you very much for choosing Pullman Hefei Sunac hotel and sharing the experience with us. We are very sorry to have failed to meet your expectations. Please allow me to express my sincerest apologies. Your feedback is very valuable to us. I will share your feedback with our management team. As for the issues you mentioned, the relevant departments will make action plans and pay more attention to them in the following work. Thank you again for sharing your experience, and we hope to have the opportunity to offer you better experience in the near future. Sincerely Guest Experience Manager Pullman Hefei Sunac