The Langham Hefei

First of all, thank you for all the kindness your hotel has done. From the first time I entered the hotel, I was able to feel luxurious, clean, and organized. From the receptionist I met from the beginning, the cleaner, the lounge attendant on the 44th floor, and the bellboy, everyone was kind until the last day. Thank you again for all the kindness you have done to me, even though I must have caused you inconvenience because I am Korean. And the cleanliness of the room, the perfect daily cleaning, and the wonderful view made my trip more enjoyable and comfortable. As for the meal, the variety of menus and tastes were better than I expected. I have been recommending Hefei and this hotel to people around me since I went on this trip. I hope to be remembered as a good visitor, just as you have made good memories for me. Finally, thank you for all this experience, and I will definitely visit this hotel again. See you soon.

It was a great birthday celebration, our first stay at The Langham Hefei and definitely not our last! Reception staff and the Club Lounge staff were all excellent, very efficient and professional. Room 3406 was well appointed, very clean and good smelling even if it was a smoking room. Cocktail hour at the club lounge was great, very good selection of food and alcoholic drinks. Breakfast at Seasons has a good spread of local and Western food. Looking forward to more stays! We

Good location and nice decoration. Breakfast has many choices. And the Chinese restaurant is delicious.

It was my first time staying at The Langham Hefei, but I can also say it was my third as I extended my stay twice. The staff's courtesy, warmth and the right level of care started right at the moment I entered the hotel lobby. The wall to wall and floor to ceiling marble can be cold, but The Langham Hefei 's lobby feels warm and welcoming due to the yellow hue of its lighting I believe and its staff. I immediately smelled flowers after I stepped in the lobby, pleasant, not overwhelming. It came from a huge bouquet composed of hundreds of pink lilies, not the pink roses representing The Langham. I prefer lily's smell anyway. The bouquet is by the front desk, so guests could enjoy lilies while waiting for check-in. As a matter of fact, I waited no time. Ada Yang greeted me immediately and checked me in within 2 minutes. I was very glad I moved from the other 5-star hotel which I had been told was the ceiling of the Hefei hotel scene. It took that hotel 10 minutes to check me in. The breakfast experience at The Langham Hefei was also great! The Seasons restaurant is big enough so that the seating was always available whenever I went down, which was not the case at the other hotel. In addition to daily cleaning, House keeping also came in the afternoon to make sure every everything is in good order and ask if additional supplies are needed. After two nights stay, I decided to change my original hotel hopping plan and continued staying at The Langham Hefei. It was again Ada Yang who helped me with the extension. She was warm, professional and efficient as always. Due to my itinerary change, I extended my stay the second time. This time it was Kristen He (XIAO He) who helped me. I experienced the same Langham quality from Xiao He - courtesy, warmth, knowledge and efficiency. She explained to me the responsibilities of each front line role and Langham's efforts to optimize guests' experience.She even went extra miles to ask her manager's permission to give me a complimentary Happy Hour. The Happy Hour is on the 44th floor at The Langham Club where mini buffet and beverage are provided 5:30 - 8:00pm. The staff there, Tracy, Lucy and Anne, were equally exceptional! They were proactive and ready to help. I asked for a Cosmo, but the cranberry juice had run out. Lucy made one with grapefruit juice and it tasted wonderful! Thank you, Ada, Xiao He, Tracy, Lucy, Ann and each every staff I met, you made my stay a memorable one!

Bery big and comfortable room with coffee machine and largest tv. Great stay

I have stayed here a couple of times and it is consistently good. The difference this time being that someone from Langham took the time to contact me after the stay to check if I was satisfied. That they pay attention to customer satisfaction only makes the hotel that much better.

Horrible experience in this so called five star hotel. Wanted to find a parking space, but no guidance and got shouted and nearly kicked by parking service guard. After complaining at management no real apology. Totally wrong attitude from service staff and management. After complaining at check out received a phone call from customer satusfaction, they really had the face to ask about how the room was perceived. AVOID THIS HOTEL!!!

I loved everything about the hotel. It smells amazing and the receptionist Cherry was so lovely. The views from our room were beautiful

Great experience and service was very helpful. I would come again!