Best Western Merrimack Valley

Worst motel experience ever - dirty room - dark, bad location , rooms not updated in many years- The staff was nice and welcoming, but all else was miserable - Everything looked way outdated, and old. The price was way too high

Extremely dirty hotel. Staff was not helpful. Area did not seem very safe. There were very loud people in the parking lot and in the hotel lobby. The room smelled and the condition of the room was terrible. RUN RUN from this hotel

So I reserved a pet friendly room, my only choice was 2 queen beds which was fine. When we got there to check in they stated we chose the pet friendly room but didn't call to identify we werrle bringing a dog so we were not given a pet friendly room. They were able to move us, but this room only had one queen bed. There was also some things still in the room from the last guest including plastic lids from perfume bottles, and aluminum foil. The breakfast is pretty terrible, states there is breakfast sandwiches, but all they had was dairy products and waffles that had so much sugar they were crunchy. On the website it also states there is a pool, well got there and they stated the pool is still closed due to covid, thanks for the heads up. We had a dog with us, we had to sign a waiver (thats fine) that stated (desk guy said this as well) we had to take her out through D door. Well to get to D door we had to go through a construction zone that was off limits. The price of the hotel reflects the quality of the hotel.

Room was missing a chair where there should be 2. Chair on other table was broken, and light bulb missing from one of the lamps in the room. Room could of been cleaner for a new guest, and more towels and bathroom toilet paper was needed.

This place might rate as an Econlodge at best. It is in poor shape. Bed hard, pillows poor, towels small and thin and furniture should be in a second hand store. As a diamond member having stayed in over 150 BW around the world, this place gets my lowest rating!!!

We were very hesitant to stay here at first...after reading all the negative reviews online. But here's the best part, it was just fine and clean & breakfast was okay. They are building a brand new hotel in the back. Which will be very new & modern.

Staff was friendly, but the hotel itself was poorly maintained. The front door said it needed a key card to get in and wasn't even locked at night. Our nonsmoking room smelled like smoke to the point we had to sleep with the windows open and we were on the first floor. The rugs looked like they hadn't been cleaned in years.

Chris was excellent in helping me get a room for the second night after being sold out. A light bulb was out in my room and the nighttime staff was quick to change it. I liked that there was coffee decaf and regular 24/7 in the lobby for every guest.

We had a terrible stay here. Water damage everywhere, STENCH beyond belief which is poorly masked by cleaning supplies. Stains everywhere. Worried about mold. Wall paper peeling off the walls. Window broken. Bed lumpy. Pillows are small weird squares. Room is in a basement with no elevator access.