Nasreen
10 tháng mười, 2023
The grounds and hall are beautiful BUT there was a persistent lack of staff. For example, when we went to the terrace bar on both Saturday and Sunday, it took ages to get served. We went to the bar, they told us a server would be out, but then no one would come out and we had to keep going up. On the Sunday, it took us an hour between sitting down and anyone getting us our lunch- it was 4pm before we ate, which messed up the amount of time we could fit in the pool after lunch and before our dinner reservation. At dinner, staff would look offended if we tried to top up our own wine without a server, but then that server could only do that, not take an extra order, etc, and not arrive in time for a top up- same at breakfast, the tea server couldn't take food orders. We think a big wedding and birthday party were distracting them, because on the quieter Monday, this didn't happen. But it was frustrating- if you can't fully staff the bar, lounge and outside, ask people to order at the bar, or make it clear only one area will have servers around, rather than leave people wandering 3 rooms to get noticed. And train staff so if they have to cover lots of duties, they can actually do them, instead of waiting for everything. Although some drinks were then taken off our bill because of this hour's wait (and forgetting part of the order), we aren't there to get free stuff, we just wanted to eat on time.
However, everything else was great, and concierge was very helpful throughout.
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