Mercure Hotel(Harbin Songbei)

Các đánh giá Mercure Hotel(Harbin Songbei)

Mercure Hotel(Harbin Songbei)

999, Science and Technology 2nd Street, Songbei District, Harbin, Heilongjiang, ChinaXem thông tin khách sạn
Mercure Hotel(Harbin Songbei)
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9.7/10
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1111 đánh giá
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Travelution Holidays
Superior Room (2 Beds)(Warm Humidifire+Mini Fridge)
Lưu trú vào thg 11, 2024
Nhóm bạn
7 đánh giá
7.0/10
Đăng tải vào 31 thg 12, 2024
Our check-in experience at the resort was disappointing. The check-in counter refused to provide us with the room keys because our children were still unloading the luggage from the bus. Shortly after, a large bus arrived with other guests, crowding the entire reception area. This caused significant delays, and we had to wait in vain for our room cards. Additionally, the resort only provided one key card per room, which was inconvenient for a group like ours. This start to our stay was far from ideal.
Dịch
Phản Hồi Từ Khách Sạn: 感謝您入住酒店並與我們分享入住體驗。對您入住期間出現的困擾，我們向您表示真誠的歉意。您提及的幾點問題，我們已經記錄下來並反饋給相關部門，您的反饋使我們及時地發現了服務中存在的不足，將幫助我們不斷完善我們的服務，為客人提供更好的入住體驗。期待你的再次光臨!
Tài Khoản Khách
Phòng Đôi Cao Cấp (Máy Làm Ấm Không Khí + Tủ Lạnh Mini)
Lưu trú vào thg 1, 2025
Cặp đôi
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 18 thg 2, 2025
Very nice hotel in good location
Dịch
Phản Hồi Từ Khách Sạn: 針對用户的點評“**Very nice hotel in good location**”，以下是幾種不同風格的回覆模板，適用於酒店或服務行業的點評回覆場景：---### 1. **簡潔感謝型**- **回覆**：Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and our convenient location. We look forward to welcoming you back soon! - **適用場景**：適用於快速回復，表達感謝並期待再次光臨。---### 2. **温馨互動型**- **回覆**：Dear guest, your feedback warms our hearts! We’re delighted that you found our hotel to be in a great location and had a pleasant stay. Your satisfaction is our greatest motivation, and we can’t wait to host you again for another wonderful experience! - **適用場景**：適用於希望與客人建立情感連接的回覆，強調客人的滿意度對酒店的重要性。---### 3. **細節補充型**- **回覆**：Thank you for your lovely review! We’re so glad you appreciated our prime location, which makes it easy to explore the city’s attractions. Our team strives to provide a comfortable and memorable stay for every guest, and your kind words inspire us to keep improving. We hope to see you again soon! - **適用場景**：適用於希望突出酒店優勢（如地理位置）並展示服務細節的回覆。---### 4. **幽默風趣型**- **回覆**：Wow, thank you for the glowing review! We’re thrilled you loved our hotel and its location—it’s like we’re in the heart of all the action! We’ll keep the lights on and the welcome mat out for your next visit. See you soon! - **適用場景**：適用於輕鬆、活潑的回覆風格，拉近與客人的距離。---### 5. **個性化邀請型**- **回覆**：Dear guest, your kind words mean the world to us! We’re so happy you enjoyed our hotel and its convenient location. As a token of our appreciation, we’d love to offer you a special discount on your next stay. Just mention this review when you book, and we’ll take care of the rest! Looking forward to hosting you again! - **適用場景**：適用於希望通過個性化回覆吸引客人再次光臨，並附帶優惠或特別服務。Thank you for your wonderful review! Merci pour votre avis fantastique! We’re delighted you enjoyed our hotel and its great location. We hope to welcome you back soon!
Người Dùng Ẩn Danh
Phòng Đôi Tiêu Chuẩn (Máy Làm Ấm Không Khí + Tủ Lạnh Mini)
Lưu trú vào thg 11, 2023
Gia đình
6 đánh giá
10/10
Nổi Bật
Đăng tải vào 28 thg 12, 2023
The staff is surprise nice and very helpful. It's a kids friendly hotel. I remembered on the Christmas Day, when we returned to the Hotel, the staff immediately gave us 3 bottles of warm water as it was snowing outside. The room is spotless clean and the breakfast is affluent. It is very near to the Sunac city, just 5 minutes walk. A good choice in Harbin.
Dịch
Phản Hồi Từ Khách Sạn: Thankyouforyoursupportandrecegnition.Everythingwedoisonlytobringadifferentvacationexperiencetoeveryguest.Seeingyoursatisfactionandaffirmation,wearetrulymovedandHappy.
Dacy Chinsue
Suite Deluxe (Bồn Tắm Độc Lập + Tủ Lạnh Mini)
Lưu trú vào thg 11, 2022
Cặp đôi
7 đánh giá
10/10
Nổi Bật
Đăng tải vào 5 thg 1, 2023
We had the most amazing stay in the Deluxe suite in this hotel✨️ From check-in, the staff were welcoming and very efficient in getting us settled. And all our interactions with them were pleasant. Our room was clean, warm and very lit. ​There were complimentary fruits, fruit drinks and soda. We also had access to a coffee machine in our room. ​The bathroom was stocked with shampoo, conditioner, body wash and even lotion which smelled so good, much like vetiver. ​There was an air purifier and a humidifier to help with the dry air. The breakfast was really good and I appreciated being able to do 'take-away'. I also liked seeing that the take away option was widely available and much supported by the hotel's preparation of boxes and bowls so that there wouldn't be food wastage or recycling. We were able to do our laundry (wash and somewhat dry) by ourselves. The location of the hotel was easily accessible by car and Sunac Land is 3 minutes away. We had a lovely stay and would definitely stay here again.😊
Dịch
6/14
Phản Hồi Từ Khách Sạn: 您一句肯定的話語一個淺淺的微笑比酒店的鮮花和綠葉還要美麗，我們會繼續努力回饋您的支持與厚愛！祝您工作生活愉快
Maristella
Phòng Đôi Tiêu Chuẩn (Máy Làm Ấm Không Khí + Tủ Lạnh Mini)
Lưu trú vào thg 12, 2024
Gia đình
10 đánh giá
10/10
Nổi Bật
Đăng tải vào 22 thg 1, 2025
Ótimo hotel
Dịch
Phản Hồi Từ Khách Sạn: 非常榮幸能為您服務，感謝您對我們的支持與認可
LucyJ
Phòng Gia Đình (Máy Làm Ấm Không Khí + Tủ Lạnh Mini)
Lưu trú vào thg 12, 2022
Gia đình
6 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 26 thg 1, 2023
The hotel itself is nice and the staff were very friendly. We booked a family room which was a good size. Room was too hot (28⁰C) and unable to adjust the thermostat but opening the window in -29⁰C was too cold. The hotel isn't that close to the places we wanted to visit (Ice/Snow World, Sun Island etc - approx 15mins taxi away). Sunac Land is walkable but closed in winter. There is a good mall 500m away.
Dịch
Phản Hồi Từ Khách Sạn: 相識、相知、相遇，您真誠樸實的話語，如寒冬的一抹陽光，我們始終相信好的口碑一定是從客人最真誠的滿意態度推薦出去的，同時我們也很榮幸為您提供優質服務，真誠的期待您的再次光臨！
Tài Khoản Khách
Superior Room (2 Beds)(Warm Humidifire+Mini Fridge)
Lưu trú vào thg 12, 2022
Gia đình
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 27 thg 1, 2023
The check in went very quickly even if the receptionist didn't speak English, we used the translator. We chose 2 rooms with 2 single beds for larger bed dimension and we did well. Size :1m20 per bed compared to the king size bed room :1m50 / 1 bed only in the room. The room itself is very spacious. We appreciated the complimentary drinks and fruits upon arrival. The breakfast buffet was very nice too. Oriental and occidental choices, a yummy croissant ( hotel French touch)There is a huge shopping mall within 5 minutes walk away from the hotel where we enjoyed the indoor ski/skate. Thanks to the hotel receptionist for helping us to find a taxi on several occasions, we asked for extra pillows and our request were granted and Thanks also to allow us a late check out on the day of our departure as our flight departed late. We will definitely choose this hotel when we come back to Harbin. A. Wong
Dịch
Phản Hồi Từ Khách Sạn: 流溪緩緩，時光柔軟，我們會一如既往地提供更加完美的入住環境與服務來彙報您的支持和厚愛，衷心地期待您再次光臨~
Người Dùng Ẩn Danh
Phòng Đôi Cao Cấp (Máy Làm Ấm Không Khí + Tủ Lạnh Mini)
Lưu trú vào thg 11, 2022
Cặp đôi
2 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 30 thg 12, 2022
Great location close to the ice festival and room was at the standard you'd expect from a Mercure hotel. However, the room temperature was set at 29,5 degrees with no other option to cool down but to open the window, with -20 degrees outside. Difficult to sleep with such heat. Breakfast buffet was very local but of correct quality. Coffee would have been a nice addition.
Dịch
Phản Hồi Từ Khách Sạn: 我們的每一步成長都離不開親們的支持。您滿意，請告訴您的朋友，您不滿意，請告訴我們，我們將不斷完善，爭取做到更好，祝您生活愉快
Daniel Mesa Ch
Phòng Đôi Cao Cấp (Máy Làm Ấm Không Khí + Tủ Lạnh Mini)
Lưu trú vào thg 11, 2022
Cặp đôi
3 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 27 thg 12, 2022
Overall good experience. Close to Wanda ski slope (walking), ice world and sculpture park (didi). Clean and just right for a good night sleep after cold day outside. Car ride to zhongyang street takes 30 mins
Dịch
Phản Hồi Từ Khách Sạn: 您的信任和滿意是我們前進的動力，期待與您的下一次相遇哦
Tài Khoản Khách
Phòng Đôi Cao Cấp (Máy Làm Ấm Không Khí + Tủ Lạnh Mini)
Lưu trú vào thg 11, 2022
Cặp đôi
1 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 1 thg 1, 2023
Very nice room and the breakfast was good.
Dịch
Phản Hồi Từ Khách Sạn: 品質不變！信任不變！堅守不變！我們努力給予賓客更加美好的生活態度，我們一直在路上！小美在這裏等您。
Melisa Murcia
Phòng Đôi Tiêu Chuẩn (Máy Làm Ấm Không Khí + Tủ Lạnh Mini)
Lưu trú vào thg 11, 2022
Khách đi công tác
4 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 27 thg 12, 2022
Nice staff and stay
Dịch
Phản Hồi Từ Khách Sạn: 流溪緩緩，時光柔軟，我們會一如既往地提供更加完美的入住環境與服務來彙報您的支持和厚愛，衷心地期待您再次光臨~
Meibao
Superior Room (2 Beds)(Warm Humidifire+Mini Fridge)
Lưu trú vào thg 6, 2025
Khách đi công tác
6 đánh giá
10/10
Nổi Bật
Đăng tải vào 20 thg 7, 2025
出乎意料，這次出差自己選擇了一家近的酒店，但是環境不錯，早餐餐品也很豐富，服務員打掃衞生也很及時，總體來説非常滿意，值得推薦。
Dịch
Phản Hồi Từ Khách Sạn: ❤️❤️❤️【環境好】【早餐豐富】【服務打掃及時】【非常滿意】【值得推薦】繁華都市，夢想與現實交織在一起，在忙碌的生活中您選擇了我們，我們定竭盡全力讓您感到滿意
Xiechengdingzhibaotuanyaner
Superior Room (2 Beds)(Warm Humidifire+Mini Fridge)
Lưu trú vào thg 3, 2025
Khách đi công tác
12 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 19 thg 4, 2025
住過幾次，整體不錯 感謝免費升級房型，幫忙烘衣服送回房間 早餐豐盛，距離融創茂近，吃飯方便 可能需要海改進的： 1.房間衞生間門框裂開了沒有修 2.房間電動窗簾軌道的邊上，窗簾無法覆蓋，早上4點天亮就照進來房間，影響睡眠
Dịch
6/8
Phản Hồi Từ Khách Sạn: ❤️❤️❤️[早餐豐富】【免費升級房型】非常感謝您給酒店的點評，感謝您對我們酒店服務的認可，並提出寶貴的意見反饋，我們深知酒店還存在諸多不足之處，我們會盡快改正，期待您的再次下榻!
Tài Khoản Khách
Phòng Đôi Tiêu Chuẩn (Máy Làm Ấm Không Khí + Tủ Lạnh Mini)
Lưu trú vào thg 3, 2025
Nhóm bạn
3 đánh giá
10/10
Nổi Bật
Đăng tải vào 7 thg 4, 2025
酒店環境乾淨整潔 房間設施齊全 大堂優雅有秩序早餐豐盛美味 每一個工作人員豆非常熱情 盡心盡責 温暖人心 帶來方便非常好的酒店 讓我對美居酒店留下了極好的印象 酒店周邊安靜宜人 有很大的商場 出行購物吃飯都很方便！
Dịch
Phản Hồi Từ Khách Sạn: ❤️❤️❤️【乾淨整潔】【房間設施齊全】【早餐豐盛】【非常熱情】遇見您，邂逅美好，感恩遇見，感恩您的選擇，小美會常伴您左右！
Tài Khoản Khách
Superior Room (2 Beds)(Warm Humidifire+Mini Fridge)
Lưu trú vào thg 4, 2025
Khách đi công tác
38 đánh giá
10/10
Nổi Bật
Đăng tải vào 24 thg 5, 2025
每次出差到哈爾濱基本都住美居，房間寬敞乾淨，距離融創茂非常近，周邊美食很多，酒店的早餐也很豐富，前台服務到位，就是價格波動太大了
Dịch
Phản Hồi Từ Khách Sạn: ❤️❤️❤️【房間寬敞乾淨】【早餐豐富】【服務到位】非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力時刻準備着您隨時回來。