Crown Complex Hanoi Hotel

酒店挺好的，公寓型的，鍋碗瓢盆都有 設施：新的，方便工作居住 衞生：很好 環境：可以，附近有大排檔，超市方便 服務：前台熱情可愛 可惜越南海關太噁心了 敲詐勒索我100大洋軟妹幣，我不給，堅持一會，給他100泰🐷，他居然嫌少，丟回地上給我。 ******無語，再也不會去越南了。有經過越南海關的親們小心點喔。 新年快樂！恭喜**！

The service is quite good. The breakfast is normal for me

酒店給換到前面主樓了，比上次住的好，衞生很好，就是主樓雖然高，但臨街有點吵，沒有其他可以挑剔的，一貫的凱悦風格，很優秀

항상 하노이 출징시에 머무르는 호텔입니다. 직원들도 친절하고 세탁기 및 구비시설이 잘되어 있는편이라서 좋습니다.

깨끗하고 조식도 맛있고 꽤 만족스러운 스테이였습니다. 직원분들 친절하셨고요. 룸서비스 돼지갈비정식, 돈까스 등 추천합니다!!

The hotel has been recently renovated - nice and new. Spa was good

酒店早餐河粉不錯。同行小夥伴正好生日，酒店還送了小蛋糕和水果，很貼心。 下次來還會繼續選擇這家酒店～～

My recent stay at Hyatt Regency west Hanoi left me extremely disappointed and dissatisfied. Despite having had positive experiences with the Hyatt brand in the past, this particular stay was marred by significant issues that I believe need to be addressed. From the very start, our experience was tarnished. We encountered a cockroach in the reception area on the first day, and while we hesitated to complain, we assumed the issue would be addressed promptly. The front double doors were open on numerous occasions too on the residency side which probably contributed to the ongoing pest problems. Unfortunately, this proved to be a recurring problem throughout our stay. We discovered cockroaches in our room on multiple occasions. The staff's response was disheartening. We were told that we should accept the presence of cockroaches due to the tropical season in Vietnam. Despite being promised "pest control" and room fumigation, these measures were never carried out as claimed. It appeared that bug spray was used instead, and even worse, we witnessed a cleaner handling a dead cockroach with their bare hands. This lack of attention to hygiene and cleanliness raised serious concerns. Furthermore, the cleanliness of the room was subpar. The mop used by the cleaning staff seemed to be a dirty cloth on a mop head, emitting an unpleasant stale odor. This only added to our discomfort during the stay. While the staff attempted to appease us with an upgrade and offers of free drinks and canapés, these gestures did not address the root problems. Declining these offers, we communicated our concerns in hopes of a meaningful resolution. Regrettably, it took significant effort on our part to have our concerns escalated and attended to. In the end, a mere 15% reduction in the bill was offered as compensation. While I appreciate this gesture, it does not erase the overall discomfort and dissatisfaction we experienced. In conclusion, my stay at Hyatt Regency west Hanoi was far from satisfactory. The recurring cockroach issue, lack of proper hygiene, and insufficient customer service left a lasting negative impression. I hope this review serves as constructive feedback for the hotel to improve its standards and truly prioritize guest satisfaction. Images also do not look like the ones on the website hence why I have attached them here. All I urge you all to do is just avoid this place.