Conrad Hangzhou

地理位置優越，旁邊就是商場，吃飯購物一應俱全。夜景很美，房間很大，設施先進，服務貼心到位，非常不錯的體驗，贊👍

我因為是洲際和希爾頓的會員，原本是在洲際大金球酒店和希爾頓之間選擇，然後老婆想來康萊德，這次入住體驗很好。首發硬件設施沒話説，還在來福士廣場上面，購物餐飲都很便捷。特別提一下的是服務！酒店賓客服務部的Hyland.非常友善和熱情，在職責範圍內儘量滿足了我這個住客的要求和請求。不甚感激！推薦大家入住康萊德酒店。以後我來杭州就住康萊德了，還要找Hyland.這個姑娘服務熱情，細心周到，非常專業！這次印象最深的就是她提供的周到服務！

杭州康萊德酒店地理位置優越，位於錢江新城CBD核心區域，樓下就是來福士，吃喝購物都很方便。前台小哥還幫我們升級了江景房，很nice。房間衞生也打掃得很乾凈，知道我們喜歡喝茶，服務員小曲還幫我們多準備了茶包與水，服務意識很到位。早餐品種也很豐富，非常愉快的一次入住體驗！

Front desk called me at 2am on a working day asking if I had guest in the room? Woke me up then told me they called by mistake. Unacceptable

The customer service department gave Xiaoxiong a gift and she really likes it. The bathroom looks great, remember to take a hot bath.

Hotel Convenient for shopping mall. Room very clean And all staff very nice. Specially Jane. We are happy stay at this hotel.

The hotel concierge was so helpful and checking was smooth and easy. I was easy upgraded to the River view which I wanted and I liked the view. What was not clear from the start was which dining room I was supposed to use for breakfast. On the most important note, I would like to Thank Chria who was working on the concierge on Saturday the 13th of April 2024. I needed help with getting a train ticket to Yiwu and he did everything for me from booking the car to Hangzhou East train station to Yiwu , got me the best available ticket to Yiwu. And when I was about to return, on short notice I contacted him to book a ticket for me, he did book for 18:06 but I was stuck in traffic in Yiwu , then asked him to cancel and purchase the 18:24 one..he did all these admin and even checked if I got to the hotel well. Until my departure, Chria was still checking if I needed any help, well done and thank you so much once again, Chria. Why I mentioned him specifically is on the day I was checking out, I asked another guy at the concierge to help me getting a train ticket to Shanghai, but he just told me to get a taxi to the train station and use my passport to purchase a ticket when I get there, that’s when I figured probably Chria was actually working beyond his job description and that was just excellent.

(XENOPHOBIC HOTEL, STAY AWAY IF YOU ARE NOT ASIAN) I stayed 2023 with my wife ( all amazing) then 2024 I take my mother and it was a nightmare. First day we check they asked for 4000 RMB for deposit, I give them my credit card and they charged me 3 times, 12,000 RMB, they said it was a mistake, no problem after that. The second night the manager came to my mother room at night telling her to change room 3 times, then my mother called me and told me that the hotel want her to take her out of the room, and I told her to close the door and don't pay attention. Then the next night we were at breakfast time and a guy came to our table talking loud and introduce him as Jone Xu, he asks us when we will be depart, we told him we will depart at 10 am, then he begins to ask the room numbers and we asked him why all this question at breakfast time, he said its normal, we were the only one in the breakfast room with that questions, Obviously is not normal, I have been in many countries and this is the first time I got assault at breakfast time. we were planning to stay 2 more days but the xenophobic attack make us leave the hotel immediately. I wrote an email to Jone Xu asking him for an explanation on why all the assault to us, he did not answer, then I email the reception asking for the money back from deposit and also ask them for xenophobic attack and Kevin Yang respond for the money issue but never respond for the xenophobic attack. I will recommend if you are not asian to not stay at this hotel.

Big room. Great location in the city area. Raffles City shopping centre is link with the hotel. Do take note some of the shops does not accept credit cards and Alipay. Spare some cash in hand.