Các đánh giá Crowne Plaza Hangzhou Qiantang

A dream of a hotel - again (ive stayed here many times). Its actually a proper Crowne Plaza - spacious, silent rooms, good air con and outstanding customer service staff. Liya and Cherry and the reception manager were, (as they always are), highly professional, friendly and very good at making me feel welcome. This is not easy in a big, busy hotel, but they still do it everytime i stay here. Thank you!!

One of the best hotels I stayed in recent times...very clean and fresh rooms...impeccable....1 min walking from metro...opposite a very nice mall..and mainly the front office team , they make you feel very comfortable especially William ..he was very helpful and professional. Exchanged the currency at the hotel ..was given a very fair rate..I would recommend the guests to get it changed at hotel instead of the airport...William went out of the way to assist in every possible way. I will be visiting Hangzhou again in a few months and will stay at the same hotel...thank you to the full team of crowne plaza for making it a memorable stay including the concierge members .

The hotel has great facilities, but it needs some improvement in some details. #1. Despite it being a 5-star hotel, some hotel receptionist needs an English translation App. #2. Particularly room service food was not well maintained enough (ordered a hamburger, but its buns were not heated.). The hotel's breakfast is great.

The hotel staff are friendly and the hotel was so neat. Location is good with a bit of city view

Quite a nice stay ! Hotel staffs are friendly and they would go out collect the meal delivery for us !!!

Good hotel n very good position near the center and subway. Many restaurants around. Rooms big and well equipped. Good buffet breakfast. New hotel. Very good

Sarah Ji at the reception counter is very pleasant and helpful. Really appreciate her service and support!

Hotel service is fantastic, appreciate hotel manager Jose, he is very helpful and friendly, give me much useful information and recommendations.

Eric Zeng is warm-hearted grateful for his service shall come back soon

We had an amazing stay with my girls. The front desk was very helpful, their breakfast is so amazing. However we visited in winter their swimming pool was very cold it not hearted. I would definitely recommend Crown Plaza Hangzhou. It great location with malls around where you find anything and everything you need.

It’s a great hotel

Very good business hotel. Breakfast is awesome. The rooms are clean and have a nice view.

Love the charm of this hotel. Does not give you the routine chain hotel vibe at all. Fantastic staff and an excellent restaurant.

The service was really great. The breakfast and lunch is also very good. They have a variety of options to choose from.