Courtyard Cincinnati North at Union Centre

Everything was great and it was a fast and easy check in process that felt warm and inviting. I don’t remember the young ladies name that checked us in that evening but she was super helpful, kind and professional. The only complaint is more about a set of guests that had their kids running loose after midnight through the hotel playing “Knock Knock ditch”. Kids will be kids! We chuckled but some guest were audibly not happy being woken up. We chuckled again. On a high not the checkout process was absolutely the highlight of our stay meeting Wendy. It felt like we knew Wendy for years and we talked for several minutes about travel and family. She was delightful, inspiring , cheerful, kind, enthusiastic, helpful, and just a great person all around. Thank you Wendy for making our departure so memorable.

Property was nice. It was clean, smelled good, and I enjoyed the swan towel- it was a nice touch. Not sure why they charge a daily parking fee. I was very upset that this wasn’t mentioned before/during booking and was extremely caught off guard with this due to the very large parking lot, private lot for the hotel. There was no street parking or shared area parking…. Just a huge lot around the hotel. There was NO need to charge parking fees. And when talking to the clerk at check in, his snarky response was “sorry, I don’t make the rules you just need to pay it” We also paid for our room in full prior to arrival. Nothing was mentioned about extra hotel fees on my original receipt or emails for booking. Again, this caught me off Guard and I probably wouldn’t have booked this hotel at all with all of the “extra fees” added in. When my husband handed him the card for these extra fees he looked at it and immediately pointed to me and very hastily said “is this your card” uhm no, looking at it you can clearly see it was the same name as the guy checking in as you are also holding his ID. Not a huge problem, but the attitude was not needed and put a very bad taste in my mouth for this hotel. Other than the very crappy customer service, the hotel itself was nice. I probably will never stay at this location again due to the customer service and hidden fees.

The room was nice but there were things that were falling apart. The grout in the bathroom kept breaking up. One of the drawers was broken. The staff were super friendly and helpful. The room was very convenient to the exit.

I stayed here under the guise of the room having a hot tub in the room, which wasn't the case for any rooms in the hotel. Their hot tub is a community hot tub that looks to be from early 90s and was so run down looking, very disappointed. I attempted to contact the front desk twice through the room phone but received no answer after letting run 30 times so I eventually even tried calling using my cell phone but to my surprise there still wasn't an answer ever to the front desk. I eventually had to walk down to the front desk on two separate occasions because I could never reach the front desk by calling in anyway, sadly. There were two elevators side-by-side but while I stayed there the one elevator was broken. I just wasn't happy overall for the amount that I paid for the night. It could've been expected at a cheap, dive hotel, but not a $200 per night room at the Marriott. I'll be looking for different accomodations for my next visit, for sure.

Very clean facility inside and out rooms are great and comfortable beds and pillows. Ben staying at this facility for past three years when coming to Cincinnati.

Upon check in the front desk charged my credit card 5 times in the amount of $600 each time for incidentals on a reservation that was pre paid in full. Multiple conversations with 3 front desk workers asking for help to resolve as well as a request for manager to contact me and an email to the general manager went unanswered. Completely unacceptable

The front desk was very friendly and helpful during our stay. The room was clean and tidy.

Checked in for a basketball tournament- with kids. Reserved a king room and sofa bed and was told they only had a room with a king bed. My kids slept on the floor. Which is not ideal for athletes who are set to play games. Received no compensation for not receiving what I reserved. Staff seemed very unconcerned and said "you can cancel, but everything is sold out around here".

Bar/Bistro wasn't open on Saturday night