Các đánh giá Hilton Haikou

During my stay at Hilton Haikou, I had the pleasure of experiencing exceptional hospitality from the entire hotel team, starting from the welcoming service at the front desk (kudos to Kingsley for upgrading the room for me) to the meticulous efforts of the housekeeping team (a special thanks to Alina Shi for her extra mile gesture in providing an adapter for my laptop). I must commend the attentive service provided by William Wu at the 33rd-level breakfast restaurant, which truly enhanced my mornings and made each breakfast a delightful experience. The breakfast spread offered an extensive range of options, from local delicacies to international favorites, catering to every palate. If you booked via CTRIP攜程, you will receive a complimentary dim sum for breakfast and welcome fruits upon checkin. I will definitely be recommending Hilton Haikou to anyone visiting the area. Without a doubt, this will be my top choice for accommodation whenever I return to Haikou.

Our family studio room is spacious & comfortable. Hv washing machine, microwave and mini kitchenette. Check in was swift but rushed even though there was no other guests. Didnt realised it was an indoor pool which was part of a club house. Staff there werent friendly. Rudely told us that we can only dip in the jacuzzi pool cos we do not hv swimming cap. Could hv told us that the jacuzzi pool was spoilt so we dont have even have to go in. Both the 3 attendants made us feel like we are intruding.

Up to par international hotel, I don't have any worries from the moment I booked the hotel since it's a Hilton group hotel, I knew everything would be in order and definitely would meet my expectations. But what exceed my expectation is the good service and attitude from Bob, a concierge staff who is so helpful and caring in making sure airport transfer service I booked was smooth. Very attentive, he took his initiative to follow up everything for me. Thumbs up for the excellent service!

Stayed for 2 days, had a pleasant experience overall. Hotel concierge Michael and front desk Nita was very friendly and helpful with our requests. Located walking distance near shopping malls - will definitely recommend this place to my friends for their travels :)

Nice hotel with spacious rooms and many options available. Hotel staff was very helpful and friendly, they helped us a lot during our stay. The only drawback that there was no women's sauna, only for men.

Really nice hotel, service staff excellent.,. friendly and super helpful

friendly service staff.location is excellent,near shopping centre wan xiang cheng. easy to get taxi and next to many eating places.will book here again.

Great experience with a kind and helpful staff. Room was good quality buy unfortunate the room sound system was a little faulty. Besides that, great place and great location. Looking forward to future visits.

A beautiful hotel, in a great location in Haikou. Very helpful concierge service, and HUGE apartment style rooms with everything you could need, particularly for an extended stay!

There was a miscommunication between the front desk and the breakfast counter. Was told that they have given complimentary breakfast ( I dint ask for for it) during check in. When I headed to the breakfast was informed that I need to pay for it... Head straight to the airport for my breakfast instead... When boarding the cab, the bellhop were chatting among themselves. Only when my luggage was in the trunk of the cab they came over to offer their help... Personally I wouldn't recommend haikou hilton due to the uncoordinated communications and the service levels.

classy and value hotel that’s well equipped with amenities, perfect for families and couples visiting haikou!

Overall is good, only Aircon is not cold enough

Very nice location and prompt reaction once the facility is out of order. Very clean. Breakfast is full.

Stay was enjoyable, near to malls and room is spacious.