the Westin Guangzhou

Các đánh giá the Westin Guangzhou

the Westin Guangzhou

No. 6 Linhe Zhong Road, Tianhe District, Guangzhou, Guangdong, 510610, ChinaXem thông tin khách sạn
the Westin Guangzhou
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Đánh giá của khách

4.6/5
Rất Tốt
3284 đánh giá
Đánh giá đã xác thực
Vị trí4.7
Trang thiết bị4.5
Dịch vụ4.7
Vệ sinh4.7
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Đánh giá có ảnh/video(747)
Bữa sáng ngon(280)
Phòng lớn(243)
Nhân viên quầy lễ tân thân thiện(132)
Hồ bơi tuyệt vời(118)
Gần tàu điện ngầm(82)
Phù hợp với trẻ em(77)
Có nơi vui chơi cho trẻ em(47)
Buffet ngon(33)
Đánh giá tiêu cực(88)
Yellowbee
Deluxe Room (2 beds)
Lưu trú vào thg 11, 2024
Gia đình
6 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 2 thg 12, 2024
Front desk Carol is very helpful. Fast check in. Houskeeping is doing good job, room is spacios and clean, water pressure good. Overall is very good.服务员徐桂清is kind enuf to provide four bottles drink during second day after knowing we bringing 2 kids. Thank you.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest,Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience.We are delighted to hear that you had a wonderful time here. It is refreshing to know that you are satisfied with our service and facilities. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve.We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived.
Travel with Geo
Phòng đôi Deluxe
Lưu trú vào thg 11, 2024
Đặt phòng cho người khác
60 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 16 thg 11, 2024
Clean and friendly hotel assistant, will come back again for the next trip😉.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest,Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience.We are delighted to hear that you had a wonderful time here. It is refreshing to know that you are satisfied with our service and facilities. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve.We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived.
M….
Deluxe Room (2 beds)
Lưu trú vào thg 10, 2024
Gia đình
5 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 14 thg 11, 2024
Best experience staying in Westin! Super friendly staff and enjoyed the breakfast buffet as well! Overall enjoyed my stay and definitely recommend!!
Dịch
Phản Hồi Từ Khách Sạn: Dear guest,Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience.We are delighted to hear that you had a wonderful time here. It is refreshing to know that you are satisfied with our service, facilities and restaurants. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve.We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived.
Exygolf
Phòng đôi Deluxe
Lưu trú vào thg 9, 2024
Gia đình
4 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 16 thg 9, 2024
Stayed with my wife and 9 month old daughter for x 2 nights. Breakfast was excellent- server brought us hot drinks straight away each morning and there was a huge selection of food. We also had an evening meal on the 2nd floor restaurant and the food was very good quality. Room spacious and clean with a very comfortable bed. Well equipped gym with Technogym cardio and good range of free weights. Only downside was the hotel doors making loud noise when closing. Friendly, helpful staff- would stay again.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest,Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience.We are delighted to hear that you had a wonderful time here. It is refreshing to know that you are satisfied with our service and restaurants. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve. In fact, we are working on plans to uplift our facilities as a part of our continuous improvement efforts. We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived.
Giliam Winckler
Phòng Suite Westin Renewal
Lưu trú vào thg 9, 2024
Du lịch cùng bạn bè
14 đánh giá
3.7/5
Đăng tải vào 8 thg 9, 2024
The room service was twice delayed for no reason, and the second time they used a broken wooden tray to deliver my salmon dish... The hotel is famous and usually known to be very good, and I assume they usually are. But I seemed to have caught them on a bad weekend. The front of house staff were great though, and very helpful.
Dịch
Phản Hồi Từ Khách Sạn: Thank you so much for choosing The Westin Guangzhou and thanks for your time to share the feedback with us.We are however sad to learn that we did not meet your expectations during your stayed and we sincerely apologize for the unpleasant experience. We are working on plans to improve utensil quality. Room service training programs for our associates are also in place to deliver services to meet our guests’ expectations. Your comments are well received and we have shared your feedback with the relevant teams. Please be assured that we will seek improvement in our service delivery to ensure that our guests will experience the services that they have come to expect of a Westin hotel.
Wonjin Jung
Phòng đôi Deluxe
Lưu trú vào thg 9, 2024
Người đi công tác
14 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 1 thg 12, 2024
This hotel always good I love to stay this hotel but expensive 🥲
Dịch
Phản Hồi Từ Khách Sạn: Dear guest,Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience.We are delighted to hear that you had a wonderful time here. It is refreshing to know that you are satisfied with our service, facilities and restaurants. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve.We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived.
Ashley Ho
Phòng đôi Deluxe
Lưu trú vào thg 6, 2024
Vợ chồng
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 27 thg 6, 2024
It was a great hotel. Clean and spacious. However the lights a bit Dim. A bit of romantic feel. Overall location was great. Near to shopping area. Familymart downstairs. Staff can speak English and nearby have nice restaurants
Dịch
Phản Hồi Từ Khách Sạn: Dear guest,Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience.We are delighted to hear that you had a wonderful time here. It is refreshing to know that you are satisfied with our service, facilities and restaurants. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve.We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived.
Tài Khoản Khách
Deluxe Room (2 beds)
Lưu trú vào thg 6, 2024
Người đi công tác
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 20 thg 7, 2024
I had stayed two nights at The Westin, and the experience is very good and worth revisiting again.
Dịch
Ralph Mx
Phòng đôi Deluxe
Lưu trú vào thg 12, 2024
Vợ chồng
44 đánh giá
3.5/5
Đăng tải vào 5 thg 12, 2024
the place is kept impeccable, but it is evident the time of service, old carpets, furniture with notorious use, old TV and a lobby that does not end up representing the brand, compared to the same hotel in other cities. I will definitely not return to this hotel in the future, there are better options in the same area with similar prices.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you so much for choosing The Westin Guangzhou and thanks for your time to share the feedback with us.We are however sad to learn that we did not meet your expectations during your stay and we sincerely apologize for the unpleasant experience. In fact, we are working on plans to uplift our facilities as a part of our continuous improvement efforts. Several training programs for our associates are also in place to deliver services to meet our guests’ expectations.Your comments are well received and we have shared your feedback with the relevant teams. Please be assured that we will seek improvement in our service delivery to ensure that our guests will experience the services that they have come to expect of a Westin hotel.
Mauyuen
Phòng đôi Deluxe
Lưu trú vào thg 5, 2024
Một mình
41 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 3 thg 6, 2024
The location is fabulous that it is walking distance from the rail station. And the hotel room is very big and comfortable. I like the hotel very much and i will definitely revisit.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest,Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience.We are delighted to hear that you had a wonderful time here. It is refreshing to know that you are satisfied with our facilities. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve.We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived.
Wai Hung
Phòng đôi Deluxe
Lưu trú vào thg 5, 2024
Gia đình
13 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 4 thg 7, 2024
The hotel is nice and the room is clean. Hotel employees are nice and helpful. The location of the hotel is convenient.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest,Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience.We are delighted to hear that you had a wonderful time here. It is refreshing to know that you are satisfied with our service and facilities. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve.We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived.
Người Dùng Ẩn Danh
Deluxe Room (2 beds)
Lưu trú vào thg 10, 2024
Gia đình
1 đánh giá
3.2/5
Đăng tải vào 18 thg 10, 2024
The staffs are super friendly. Unfortunately the facilities of the hotel are too old. The environment around the hotel is too messy.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you so much for choosing The Westin Guangzhou and thanks for your time to share the feedback with us.We are however sad to learn that we did not meet your expectations during your stayed and we sincerely apologize for the unpleasant experience. In fact, we are working on plans to uplift our facilities as a part of our continuous improvement efforts. Your comments are well received and we have shared your feedback with the relevant teams. Please be assured that we will seek improvement in our service delivery to ensure that our guests will experience the services that they have come to expect of a Westin hotel.
ELau8
Phòng đôi Deluxe
Lưu trú vào thg 4, 2024
Người đi công tác
1 đánh giá
3.0/5
Đăng tải vào 1 thg 5, 2024
The room smells… room service food not up to standard… besides that, it’s good…
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, thank you so much for choosing The Westin Guangzhou and thanks for your time to share the feedback with us. We are however sad to learn that we did not meet your expectations during your stay and we sincerely apologize for the unpleasant experience. Your comments about room smells and room service food has been shared with relevant teams, and we will seek improvement for providing good accommodation to our guests. In fact, we are working on plans to uplift our facilities as a part of our continuous improvement efforts. Culinary professional training programs for our associates are also in place to deliver services to meet our guests’ expectations. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future.
ShawnNg
Executive Deluxe Queen Room
Lưu trú vào thg 5, 2024
Người đi công tác
12 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 22 thg 5, 2024
Love the hotel and the service. Excellent view. Customer service is excellent
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. It is refreshing to know that you are satisfied with our service and room. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve. We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived.
See Kar
Vitality Deluxe Twin Room
Lưu trú vào thg 8, 2024
Du lịch cùng bạn bè
7 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 21 thg 8, 2024
Service rendered from the staff is superb, really thankful for their service which makes our stay in GZ is so memorable.
Dịch