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P_marty
Phòng ấm cúng 2 giường
Lưu trú vào thg 10, 2024
Người đi công tác
1 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 4 thg 11, 2024
Very clean and neat,food was very ok .the staffs were polite and friendly
Dịch
Phản Hồi Từ Khách Sạn: 親愛的朋友,沒有得到您的五星點評,我們很傷心沒能給到客觀您滿意的入住體驗。您在酒店位置或交通方面遇到的困擾,這是我們最大的遺憾。您誠懇評價是對酒店不斷進步的鞭策,我們期待您的再次光臨,一定會給您更好更滿意的入住體驗,會讓您的感受到我們的誠意,也會讓您看到酒店的我們是在不斷的努力改進。真心希望您能夠再次入住來感受我們的進步
CTSC
Phòng Superior 2 giường đôi
Lưu trú vào thg 9, 2024
Vợ chồng
11 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 18 thg 9, 2024
A brand new hotel with everything new and clean! Water pressure for showers is really strong even though we stayed at the top floor 12th. Airport transfer service is available and convenient. However, there is no time to try the breakfast in order to catch the flight - simple packed breakfast was provided though...
Dịch
Phản Hồi Từ Khách Sạn: Dear friend,:We didn't get your five-star review. We are sad that we couldn't give you an objective satisfactory check-in experience, which is our biggest regret. Your sincere evaluation is a spur to the continuous progress of the hotel. We look forward to your next visit. We will definitely give you a better and more satisfactory check-in experience, let you feel our sincerity, and also let you see that we are constantly working hard to improve the hotel. I sincerely hope that you can stay again to feel our progress. 亲爱的朋友,没有得到您的五星点评,我们很伤心没能给到客观您满意的入住体验,这是我们最大的遗憾。您诚恳评价是对酒店不断进步的鞭策,我们期待您的再次光临,一定会给您更好更满意的入住体验,会让您的感受到我们的诚意,也会让您看到酒店的我们是在不断的努力改进。真心希望您能够再次入住来感受我们的进步
Lim
Phòng Cozy có Giường cỡ Queen
Lưu trú vào thg 6, 2024
Một mình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 12 thg 6, 2024
Hotel is clean and nice. Too bad never try the breakfast, because I am taking a morning flight. Have to be at the airport before 6:30am. Airport transfer 7 seaters car clean and driver very helpful too.
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的客人,非常感謝您對我們酒店的評價和反饋。我們很高興您對我們的酒店環境和服務表示滿意。同時,我們也非常抱歉您沒有嘗試到我們的早餐,希望下次您能有機會品嚐到我們的美食。我們深刻反思您提出的批評內容,我們的確存在一些問題,給您帶來了不便和困擾,我們對此深表歉意。這些問題主要是由於我們酒店自身的原因所致,我們已經採取了相應的措施進行整改,以確保我們的服務質量和客户體驗得到提升。針對您提到的機場接送服務,我們很高興您對我們的服務表示滿意。我們將繼續努力提高我們的服務質量,為每一位客人提供更好的服務體驗。最後,我們再次感謝您的反饋和支持,我們將一如既往地為每一位客人提供更好的服務,期待您的再次光臨。
Beth_F
Phòng Superior 2 giường đôi
Lưu trú vào thg 11, 2024
Du lịch cùng bạn bè
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 3 thg 12, 2024
Had a pleasant stay at Hampton by Hilton Guangzhou Renhe Baiyun Airport. As we had an early flight to catch so we selected this hotel.
We are also grateful to one of their staff, 小沈. Before the trip I had called the hotel to arrange airport pickup when we return to Guangzhou. 小沈 picked up my call, subsequently via WeChat he helped to make the arrangement. On the actual day however, we had a slight hiccup but it was resolved quickly; my contact number wasn’t a local number and the driver who was suppose to pick us up could not contact me.
小沈, who was off that day had to liaise between the driver and myself for us to get on the hotel pick up bus. So thankful for their staff who went the extra mile to ensure we are picked up safely and transported to the hotel.
Another memorable incident was we could make it for the 8am airport bus to the airport, so we decided to take our own Didi to the airport. However, when we checkout at the counter, one of the male staff (blue jacket) helped us to book a transport to the airport even though we had informed earlier and cancelled our seat on their hotel bus to the airport. It was a pleasant surprise that the hotel helped to book a taxi to send us to the airport. It was very nice and thank you.
Overall, the selection at breakfast was good and delicious; western and Chinese. Location is a little further from town but it is still a good stay if u have an early flight to catch as they offer free airport pickup to and from airport.
Dịch
Phản Hồi Từ Khách Sạn: There is a kind of encouragement called being affirmed. Thank you very much for choosing the Hilton Garden Inn Guangzhou and Baiyun Airport, and giving us such a high rating! Huanxiaopeng and our friends are all very excited~We are also honored to provide you with service. We will always demand ourselves based on the service philosophy of "friendliness, reliability, care, and comprehensiveness", so that you can always stay satisfied like this———— Love you, little friend
Mamzinha2
Phòng Cozy có Giường cỡ Queen
Lưu trú vào thg 11, 2024
Người đi công tác
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 17 thg 11, 2024
I would recommend Mr. Leon Chi Fung (Driver). He is very nice and takes good care of guests. The staff at the front desk are also helpful. For sure, I will come back.
Dịch
Phản Hồi Từ Khách Sạn: 親愛的朋友~歡小朋非常榮幸得到您的讚揚與肯定!我們接待的不僅僅是客人,更是來自遠方的朋友!“快樂從此簡單”我們傳承希爾頓歡朋一如既往的高品質,貼心服務衹為更懂你,期待您在希爾頓歡朋酒店歡享每一段旅途!
OsamaFar
Phòng Cozy có Giường cỡ Queen
Lưu trú vào thg 5, 2024
Người đi công tác
1 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 18 thg 5, 2024
The hotel is quite good, rooms are clean and adequate . It is close to the airport and the near subway station(1.5Km) can be used to travel to the city. The breakfast is also good only thing i would like to add is they should have a halal corner at the breakfast. I have stayed at holiday inn and they have a separate halal corner for breakfast of Muslims.
The airport shuttle did not arrived for pickup from the airport even though i called them before boarding the flight from my country.
Overall experience was quite good.
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for your comment. We attach great importance to your feedback and will make improvements as soon as possible based on your feedback.
Utkarsh05
Phòng Cozy có Giường cỡ Queen
Lưu trú vào thg 11, 2024
Vợ chồng
2 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 9 thg 11, 2024
The hotel is located closely to the airport. Has decent sized rooms and complimentary drop off and pick up from airport. However, as usual the language barrier was pretty much the biggest issue I had here.
Dịch
Phản Hồi Từ Khách Sạn: 親愛的朋友,晚上好!感謝您的肯定與認可,未能得到您的五分好評,小朋滿是遺憾,但也是-種鼓勵,説明我們還有更好的進步空間。小朋在以後會更加努力的為一切賓客提供優質的服務和硬件體驗,也希望能有機會您再來酒店入住,檢驗我們的成長!
Bahridin
Phòng Superior 2 giường đôi
Lưu trú vào thg 10, 2024
Người đi công tác
31 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 7 thg 12, 2024
This is new hotel, everything is new, service is good, front lobby people very attentive and nice, breakfast is ok, could be more variety though, very convenient to airport, they have pick up and drop off available, also during canton fair they provide bus
Dịch
Phản Hồi Từ Khách Sạn: 也許只是一個温和的笑容,一條滿意的評語,像那冬日暖陽,夏日清風,給予了歡小朋希望與動力。路上風景無數,能讓親為歡小朋駐足,歡小朋真是榮幸至極,親的好評就像是清泉一樣滋潤歡小朋的心田,承載了對歡小朋不孜不倦的喜愛,看到親給予的好評更是心裏樂開了花~歡小朋一定不會懈怠,讓自己保持在最佳的狀態,呈現給親最最好的一面。再次感謝親對歡小朋的讚美與支持,感恩一路相伴的親~~喜愛歡小朋就要常來哦!歡小朋定會再接再厲,以飽滿的熱情和和專業的態度迎接親的光臨~~~喜愛的歡小朋
Tài Khoản Khách
Phòng ấm cúng 2 giường
Lưu trú vào thg 9, 2024
Một mình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 24 thg 9, 2024
Room is spacious and clean. Facilities are excellent. Staff are friendly and extremely helpful. Hotel bus can transport to and from subway station also shuttle bus provided to the airport.
Miss Lin Sammi has been really helpful and provide all the assistance to our group of 11 throughout our stay. Much appreciated and highly recommended!
Dịch
Phản Hồi Từ Khách Sạn: Dear valued guest, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found our hotel to be the best place and that you appreciated our new facilities. We strive to provide our guests with exceptional service and a comfortable stay, and we are delighted to know that we met your expectations. Your kind words are truly appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back soon for another memorable stay.
Tài Khoản Khách
Phòng ấm cúng 2 giường
Lưu trú vào thg 9, 2024
Người đi công tác
11 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 10 thg 10, 2024
It is 10 minutes from airport. Quick check in. New hotel. They have shuttle from airport. You need to check with the hotel.
Dịch
Phản Hồi Từ Khách Sạn: Dear friend,:We didn't get your five-star review. We are sad that we couldn't give you an objective satisfactory check-in experience, which is our biggest regret. Your sincere evaluation is a spur to the continuous progress of the hotel. We look forward to your next visit. We will definitely give you a better and more satisfactory check-in experience, let you feel our sincerity, and also let you see that we are constantly working hard to improve the hotel. I sincerely hope that you can stay again to feel our progress. 亲爱的朋友,没有得到您的五星点评,我们很伤心没能给到客观您满意的入住体验,这是我们最大的遗憾。您诚恳评价是对酒店不断进步的鞭策,我们期待您的再次光临,一定会给您更好更满意的入住体验,会让您的感受到我们的诚意,也会让您看到酒店的我们是在不断的努力改进。真心希望您能够再次入住来感受我们的进步
Ilnur Minakhmetov
Phòng Superior 2 giường đôi
Lưu trú vào thg 12, 2023
Một mình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 6 thg 1, 2024
Title: An Exceptional Stay at a Convenient and Hospitable Hotel
Introduction:
I recently had the pleasure of staying at a hotel in Guangzhou during my spontaneous trip. Arriving at the airport without any prior bookings, I was fortunate to come across this brand-new Hilton property. My experience with this hotel, booked through Trip.com, exceeded all expectations. From the convenient transfer service to the warm hospitality extended by the staff, every aspect of my stay was truly remarkable.
Arrival and Check-in:
Upon booking, I contacted the hotel receptionist who promptly arranged a driver to pick me up from the airport. The transfer service was seamless, and I was pleasantly surprised when I was given a complimentary upgrade upon arrival. The hotel's lobby was immaculate, and the staff courteously showed me to my room, providing a thorough introduction to the hotel's facilities.
Room and Amenities:
The room itself surpassed my expectations. The cleanliness, modern decor, and attention to detail were truly impressive. I particularly appreciated the well-stocked minibar and the 24-hour bar in the lobby, where I could enjoy a wide selection of drinks at any time. The hotel's restaurant offered a delightful breakfast experience, with hot and delicious meals and a variety of options to choose from. The restaurant's ambiance was inviting and Instagram-worthy, perfect for capturing memorable moments.
Location and Accessibility:
This hotel's location is ideal for those seeking proximity to the airport and easy access to downtown Guangzhou. It took me just 35 minutes by Metro to reach popular attractions such as the Canton Tower, making it a convenient choice for travelers. Despite its proximity to transportation hubs, the hotel provided a peaceful environment for a restful stay.
Hospitality and Staff:
The hotel staff demonstrated exceptional hospitality throughout my stay. Although their English proficiency was limited, they made use of translation apps and were always eager to assist and accommodate any needs or inquiries. The friendly and helpful nature of the staff made me feel welcome and taken care of, leaving a lasting positive impression.
Additionally, the hotel boasts an impressive gym facility, complete with a wide range of equipment for various workout routines. For those seeking a more tranquil experience, there are designated rooms available for yoga and meditation, providing a peaceful sanctuary within the hotel.
Another notable feature is the complimentary laundry room, which is a convenient amenity for guests who may require laundry services during their stay. The provision of this facility adds to the overall convenience and comfort offered by the hotel.
While I was there, I learned that the hotel is currently working on the construction of a rooftop area and garden. Although it was not yet accessible during my stay, I was informed that it will be completed in the near future. This upcoming addition is bound to enhance the hotel's offerings and provide guests with a delightful space to relax and enjoy panoramic views.
With these additional features in mind, this hotel offers a comprehensive range of amenities, ensuring that guests have a comfortable, enjoyable, and rejuvenating experience throughout their stay.
Conclusion:
I wholeheartedly recommend this hotel to anyone visiting Guangzhou, especially those seeking convenience and excellent service. The proximity to the airport, coupled with the hotel's modern facilities, attentive staff, and comfortable accommodations, made for an outstanding experience. Whether you are a business traveler or a tourist exploring the city, this hotel offers a delightful stay that exceeds expectations.
Dịch
6/20
Phản Hồi Từ Khách Sạn: 有朋自遠方來,不亦樂乎。感謝您的推薦和認可,您的文字讓人如沐春風,歡小朋開心的像吃了蜜糖一樣,甜的不要不要的。願歡朋成為您的第二個家,常回來看看哦!期待與您的下次相遇!It's a pleasure to have friends coming from afar.Thank you for your recommendation and recognition. Your character make people feel like a breath of fresh air , HAMPTON become your second home and come back to see you~we looking forward to meeting u again !
Alex Eeas
Phòng Cozy có Giường cỡ Queen
Lưu trú vào thg 6, 2024
Người đi công tác
10 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 8 thg 6, 2024
The best place for business trip!
Dịch
Phản Hồi Từ Khách Sạn: Dear valued guest,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our hotel was the best place for your business trip. It is our goal to provide exceptional service and amenities to all of our guests, and we are delighted to know that we have met your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back in the near future.
Kirsty92
Phòng Cozy có Giường cỡ Queen
Lưu trú vào thg 7, 2024
Người đi công tác
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 29 thg 7, 2024
It’s a great location for layovers or if you need to be near the airport. They offer an airport shuttle service which is great, especially for when you have a lot of luggage. The breakfast had a wide variety of options to choose from and everything was freshly made, delicious too. The room was clean, neat & odor free. Staff was friendly & helpful. Overall, great experience 👍🏼
Dịch
Phản Hồi Từ Khách Sạn: 十分感謝您的認可,感謝您花寶貴的時間在此留下您的點評,歡小朋十分欣慰看到您滿意此次入住體驗,您的鼓勵是我們前進最大的動力。您的認可對我們十分重要,歡小朋也希望為所有賓客打造温暖親切的入住體驗,期待與您的再次相遇哦--滿眼星星的歡小朋
Tài Khoản Khách
Phòng ấm cúng 2 giường
Lưu trú vào thg 9, 2024
Người đi công tác
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 24 thg 9, 2024
Welcome to Gboard clipboard, any text that you copy will be saved here.Wing goog
Dịch
Phản Hồi Từ Khách Sạn: Dear , Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our hotel was the best place for your business trip. It is our goal to provide exceptional service and amenities to all of our guests, and we are delighted to know that we have met your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back in the near future.
Tài Khoản Khách
Phòng Giường King Hollywood
Lưu trú vào thg 7, 2024
Người đi công tác
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 20 thg 7, 2024
Excellent hotel just 15 min from airport, great breakfast and hospitality from check in to the drop off to the airport. Very caring front desk and other staff.
Dịch
Phản Hồi Từ Khách Sạn: 有朋自遠方來,不亦樂乎。感謝您的推薦和認可,您的文字讓人如沐春風,歡小朋開心的像吃了蜜糖一樣,甜的不要不要的。願歡朋成為您的第二個家,常回來看看哦!期待與您的下次相遇! It's a pleasure to have friends coming from afar.Thank you for your recommendation and recognition. Your character make people feel like a breath of fresh air , HAMPTON become your second home and come back to see you~we looking forward to meeting u again !