Junluxe Guangzhou Baiyun

Not advise to stay at this hotel as vehicle is not allow to enter, and the staff is all not responding. Same breakfast everyday, and quality of food is also so so only. Worst is all staff black face all day and not polite as a 5 star rating hotel. 实在不见建议入住这家酒店，出入实在不方便。所有入口都被卡着了，打了车想要开进去还需要自己挪开障碍物，门童几乎不帮忙，大厅在5楼，一点都不方便。早餐餐厅里的员工没有一点朝气，各个脾气态度都不太好。食物品质和选择也是一般般。点了碗馄饨面汤，结果馄饨几乎黏成一块，也没熟透，拿给工作人员就说已经熟了的。员工对话都是大小声。主要房间烟味很重，空调又不太灵光。不会再选择这家酒店，还不如一间三星酒店。失望…

酒店餐廳的體驗很差，早上自助餐感覺受到了歧視。服務員推着餐車經過，喊住服務員想拿餐點，服務員説了句等着，停都沒有停留就往前面坐滿了穿着西裝的顧客停下派餐點。轉完一圈之後都沒往我們這邊過來，再次喊住詢問後，服務員一句輕飄飄的“沒有了”就走了。 當天很多穿西裝準備去會議廳參加會議的酒店客人，酒店想服務好大額團體單的客户大家是理解的，但完全忽視普通住客，連個尊重都沒有就很離譜了。 向當值管理人員反映，對方推脱説每半小時就有一輪，那一輪餐點沒有了就沒辦法，請等下一輪。反正主題就是故意不理你不是他們的問題，問題是你沒耐性等下一輪，他們也沒辦法。雖然我們用餐時已經等過一輪，第二次看見餐車時才立刻攔下服務員諮詢，雖然但是，也被忽悠忽視了。 建議酒店這樣的作風不如有VIP住客的時候，就直接劃分一個區域給我們這些普通住客，免得阻礙酒店專心服務VIP的意願。

之前入住就不太理想，想着剛開業，很多不足很正常，這次第二次入住了，沒有歡迎水果就算了，但是枕頭無法容忍，晚上才到酒店，沒注意看，第二天晚上才發現，想着要退房就懶得説了，兩次都不滿意，這個價格住哪都好，下次應該不會來了

房間還可以，本來當天凌晨一點在白雲下飛機，所以想找一個好的近的，第二天再去市中心，後來延遲延遲，延遲到了三點，但是因為時間比較特殊所以我在定之前找過前台確認18號凌晨訂18號還是17號，她當時跟我説的明明是18號，凌晨三點我冒着大雨好不容易打車從機場趕到酒店，前台卻跟我説應該按17號訂，我跟她説了半天，她説17號的話凌晨3.到8.就退房，我説我來之前都打過電話問了不然我也不可能來呀，她説第二天要叫着我一起去查電話錄音😂，並且如果按18號訂還要給我在額外加五百塊，我不同意，因為1200定了兩間並且我看現在的房價也五百塊了，1200也不便宜吧，然後她大半夜給她們經理打電話，聽到她們經理問我定的什麼房間，什麼價格，難道我定一般房間和豪華房間就有很大差別嗎，我尋思這是見風使舵阿諛奉承嗎，我聽了就很不舒服，後來她給我開了房間並且説第二天見我，第二天一天她也沒有叫我，我尋思這是自個查錄音聽的也不好意思了吧，這個酒店按價格比的上市中心加盟的酒店了，也不低，前台和經理難道就這個態度嗎，而且送個外賣也不讓外賣員進，外賣到了還需要我親自打電話給前台前台才讓放讓進，我來這享受了還是來找麻煩了啊？並且故意為難，既然我寫個差評打了這麼多字也確實應該考慮一下這個酒店的問題了哈

Despite the distance is abit far from city, I actually enjoyed and loved everything about the hotel during my stay and I will definitely come back again if I ever visit GZ in future.

The staff at the front desk were very polite and helpful. The check-in desk is located at Level 5. There were no signage to indicate that. The check-in and check-out process were completed smoothly. As had to stay there for quite a few days and managed to received help from a few staff. Would like to give special thanks to a few staff for their excellency services rendered to me - Frey, Amy, Joseph. Will recommend to friends and family.

Very new and very clean, staff was helpful. The quality of the rooms was great in relation to the price. Thank you to Amy for the service.

We stayed here for 3d2n. The hotel is located conveniently next to a big new mall with many food options. There are also shops and restaurants around the area which could be easily accessible by foot. I love the 杀猪面. The Huangbian subway station is also right at the mall, which could take you directly to Yuexiu Park if you're into some sightseeing. Amenities and cleanliness is top-notch at Junluxe. We also appreciate the friendly and helpful staff who helped us secure airport transfers to Baiyun Airport. It would've been a challenge doing this myself as the road in front of the hotel is closed due to construction that is completing next to it; and we had large number of luggages, plus travelling as a group of 5. It took 2 concierge staff to kindly move our luggages and directed the multiple taxis to the underground parking. We were very grateful and gladly tipped the young men. I will gladly return. Thanks Junluxe.

2nd time staying here, nice hotel, beside is a mall, very convenient