Patricia
14 tháng ba, 2023
Since we arrived first the receptionist lied to me because I asked if in my floor there was a room with bathtub and she told me NO, the rooms with that are on floor 2,and it was a total lie.
Then when we arrived to the room the blanquets were DIRTY, then we asked them to change.
The room also was not the size I reserved for, it was so tiny that there was even not space for the cradle of my babies.
In the night the air conditioning was not working, we called at 12 am and maintenance arrived until 12:40 with my 2 babies sweating, they couldn’t even sleep. When the man verify the air, he saw that it was not working ok and the answer was only that maybe we can change the room the next day.
The shower room also was not working ok, just a few drops of water came out.
Next day i saw an open room just next to ours, and effectively, the rooms were bigger, almost the double size, the size that I payed for and with bathtub!! Then we needed to change everything with our babies.
We payed for an executive room, that included some amenities, but they just said that during the weekends they are not available, then the hotel must NOT OFFER that if it’s nos available everyday!
Reception employees were not helpful not even friendly. The only kind people in there are the cleaning and security people, besides that it was SO DISAPPOINTING OUR STADY in there.
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