Tài Khoản Khách
31 tháng một, 2023
This was our third visit, because first two went great. This time we arranged our trip to go with 6 of our friends with 2 little children. Unfortunately this Hotel is not what it used to be, we were really dissapointed. I don't know if all rooms were this bad, but our wasn't very well kept. The carpet on the floor was worn out and full of stains, bathtub had a cigarete mark, the sink had broken drainage, and the trashcan in the toilet was not empty when we arrived. All in all the room was clean, but looks dated and worn out. Since we were staying for only two nights, we didn't get bother much with this issues, and some greater problems appeared. We came here because we were here before and we know that the food is amazing, well to be honest, it was amazing... Our dinner was average.. Not much to choose from, there was no fish, and it was Friday. You had to come a few times to the buffet to complete the meal, because something was always missing. Waiters were nowhere to be found, we waited for 20-30 minutes just to order a drink or to get a napkin. We hoped that breakfast would be at least as good as the last time.. Boy was I wrong! 3 different types of salami, one type of cheese (other cheese board was empty), no condiments.. Pancakes are like a unicorn, nowhere to be found... Fruit was fresh and good, and that was a plus. The pools.. I know that you have to walk for at least 5 minutes to the pools, but acces it not wheelchair or child friendly. Pools were clean, water was warm in indoor pools, but the outside pools Martilandia were really cold. Music on the pool area was way to loud, we couldn't hear each other. The biggest problem was the smell of urine comming from the toilets, and really worn out dressing rooms and broken cabinets for private things. Food in the restraurant at the pool was ok, nothing special. The caffe at the indoor pool was not working. Spa zone is great, massages are amazing and the workers there are really nice. So that's a big plus. All in all this was a great hotel which we loved to visit. We are really sorry and dissapointed with the service there and we probably won't be visiting soon.
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