Tài Khoản Khách
31 tháng mười hai, 2023
On December 28th, I made a reservation at this hotel for a highly anticipated New Year's holiday. After a lengthy train ride, we arrived in town after 7 PM and struggled to find a taxi service. We attempted to walk to the lodge with four pieces of luggage, which proved impossible. ( Don’t attempt to walk up especially past 6pm, even if Google maps says so. Uber not available!) Eventually, we called for assistance and were provided with a number to contact Frutty Taxi, which charged 30 CHF for a 5-10 minute ride. We finally checked in around 9 PM, feeling tired and exhausted, only to encounter an unfriendly male concierge. As first-time visitors, our unmet expectations—no on-site restaurant or available food, with the nearest option a 15-minute downhill walk—negatively impacted us. The concierge's behavior, raising his voice and making threats when I mentioned regretting not reading reviews beforehand, further exacerbated the situation. Is this the standard trea**ent for international guests? This experience completely soured our mood, leaving my family deeply upset. It's disheartening that this occurred during such a special time of the year.😢😢😢 Hospitality is paramount as it shapes guests' experiences, influencing their satisfaction, comfort, and likelihood to return. It's a cornerstone for building a positive reputation and fostering guest loyalty.
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