Anestacia
16 tháng chín, 2023
We stayed in Room 127 this morning after arriving at 0230 hrs. At check in, the gentleman pronounced my name incorrectly and proceeded to tell me he was close enough when I corrected him. I expected proper DEI etiquette when working with customers with unique names. Then when we entered the room, there was a dead bug on the floor, a used plastic knife at the desk, hair all over the bathroom floor and on the pillows, black smudges on the pillows, both beds had dirty /stains on the covers, the sheet on the bed closest to the door had rips and tears in the sheet. This was a filthy room and we could not call the front desk because the phone was not working. I told Nadine this morning all my concerns and dissatisfaction.
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